Comfort  Automation/ Security System Forums Home
Home Search search Menu menu Not logged in - Login | Register

Comfort not answer phone
 Moderated by: admin
 New Topic   Reply   Printer Friendly 
 Rate Topic 
AuthorPost
 Posted: Sunday Feb 20th, 2011 01:27 pm
   PM  Quote  Reply 
1st Post
pslkft
Member
 

Joined: Thursday Oct 14th, 2010
Location: Malaysia
Posts: 27
Status: 
Offline

  back to top

I am on ENTRY, trying to remote access to the user menu, but the COMFORT doesn't answer or ask me sign in, even after 10 rings i have configured.

My phone line split to one ASDL, another one to Comfort Tel in, then TEL out connect to the house phone.

ASDL is working ok, house phone is also ok.

When there is Alarm, Comfort also correctly dial the to my handphone. But just that i can't do any remote access.

Please advice.

Thanks
//ps

Last edited on Sunday Feb 20th, 2011 10:01 pm by pslkft



 Posted: Monday Feb 21st, 2011 03:57 am
   PM  Quote  Reply 
2nd Post
slychiu
Administrator


Joined: Saturday Apr 29th, 2006
Location: Singapore
Posts: 5493
Status: 
Offline

  back to top

Sometimes the house phones have a problem which prevent the system from answering
Disconnect the house phones from TEL out and see if the system will answer the call



 Posted: Monday Feb 21st, 2011 12:17 pm
   PM  Quote  Reply 
3rd Post
pslkft
Member
 

Joined: Thursday Oct 14th, 2010
Location: Malaysia
Posts: 27
Status: 
Offline

  back to top

Hi Chiu

I tried:
- Unplugged phone, not working
- Unplugged TEL OUT, not working too.

Any other possibility?

Thanks
//ps



 Posted: Monday Feb 21st, 2011 12:24 pm
   PM  Quote  Reply 
4th Post
slychiu
Administrator


Joined: Saturday Apr 29th, 2006
Location: Singapore
Posts: 5493
Status: 
Offline

  back to top

The Comfort PCB is probably faulty. Comfort I Entry version was phased out more than 6 years ago. Please return it for repair or upgrade



 Posted: Monday Feb 21st, 2011 12:40 pm
   PM  Quote  Reply 
5th Post
pslkft
Member
 

Joined: Thursday Oct 14th, 2010
Location: Malaysia
Posts: 27
Status: 
Offline

  back to top

Hi Chiu

Please provide contacts in KL for the upgrade. Is it Schneider or Kontakt?

Thanks
//ps



 Posted: Tuesday Feb 22nd, 2011 05:56 am
   PM  Quote  Reply 
6th Post
slychiu
Administrator


Joined: Saturday Apr 29th, 2006
Location: Singapore
Posts: 5493
Status: 
Offline

  back to top

You can return the board to whoever you bought it from originally. Any Comfort dealer whould be able to accept the board for repair/upgrade.



 Posted: Tuesday Feb 22nd, 2011 05:59 am
   PM  Quote  Reply 
7th Post
pslkft
Member
 

Joined: Thursday Oct 14th, 2010
Location: Malaysia
Posts: 27
Status: 
Offline

  back to top

The company e-Vision originally i bought from no longer exist! which dealer you will recommended?



 Current time is 07:47 am
Top




UltraBB 1.172 Copyright © 2007-2014 Data 1 Systems