| Posted: Thursday Oct 11th, 2012 11:13 am |
|
1st Post |
WMADKOUR
Comfort Installers
| Joined: | Thursday Aug 14th, 2008 |
| Location: | Cairo, Egypt |
| Posts: | 56 |
| Status: |
Offline
|
back to top
|
i have an ULT ( firmware 6.28)
Tibbe 5.8.5
i'm trying to upgrade the Etho2 as in picture, the configrator can not connect, Tibbo is connecting fine
when trying to upload new firmware the Tibbo device Explorer i got msg "the firmware you chosen might not be compatible for the selected device" , that msg appear for both Bin files cytech3_13.bin & CytechUni3_13.bin
what do you think the problem is ?
thanksAttachment: IMG-20121011-00097.jpg (Downloaded 86 times)
|
| Posted: Thursday Oct 11th, 2012 03:38 pm |
|
2nd Post |
WMADKOUR
Comfort Installers
| Joined: | Thursday Aug 14th, 2008 |
| Location: | Cairo, Egypt |
| Posts: | 56 |
| Status: |
Offline
|
back to top
|
this is different case,
i did the upgrade using file cytech3_13.bin, but still can not connect, " NO RESPONSE FROM UCM ", but i could ping it successfully
appreciate your comment
thanksLast edited on Thursday Oct 11th, 2012 04:12 pm by WMADKOUR
|
| Posted: Thursday Nov 15th, 2012 04:27 pm |
|
3rd Post |
idheath
Member
| Joined: | Saturday Aug 11th, 2007 |
| Location: | United Kingdom |
| Posts: | 87 |
| Status: |
Offline
|
back to top
|
I have a similar query.
My ETH02 is currently:
Version: <EM500W-3.29.01>
Comment: cytech_nowifi_3_10
I've just used Device Explorer to look at upgrading my ETH02 and I get a warning
"The firmware you have chosen might not be compatible with the selected device(s). Do you still want to proceed?".
The file I'm using is "cytech3_13.bin". From here: http://www.cytech.biz/eth02_firmware.html
Is that the correct one?
Also I'm running the latest version of Comfigurator and can see that Device Manager is runable from within the app. I have seen some comment that Device Explorer must be used to upgrade rather than Device Manager, but Device Manager does seem to have an upgrade option too.
|
| Posted: Thursday Nov 15th, 2012 04:30 pm |
|
4th Post |
idheath
Member
| Joined: | Saturday Aug 11th, 2007 |
| Location: | United Kingdom |
| Posts: | 87 |
| Status: |
Offline
|
back to top
|
I have a similar query.
My ETH02 is currently:
Version: <EM500W-3.29.01>
Comment: cytech_nowifi_3_10
I've just used Device Explorer to look at upgrading my ETH02 and I get a warning
"The firmware you have chosen might not be compatible with the selected device(s). Do you still want to proceed?".
The file I'm using is "cytech3_13.bin". From here: http://www.cytech.biz/eth02_firmware.html
Is that the correct one?
Also I'm running the latest version of Comfigurator and can see that Device Manager is runable from within the app. I have seen some comment that Device Explorer must be used to upgrade rather than Device Manager, but Device Manager does seem to have an upgrade option too.
|
| Posted: Friday Nov 16th, 2012 01:28 am |
|
5th Post |
ident
Administrator
| Joined: | Wednesday Aug 9th, 2006 |
| Location: | Singapore |
| Posts: | 3493 |
| Status: |
Offline
|
back to top
|
In DS Manager make sure you select the 2nd device, not the blue barrel as shown below
In the above screen, we have 2 UCM/Eth02 shown, each is listed with its MAC address , on top with a blue barrel, below with an Axe symbol. Select the Axe symbol, not the blue barrel and choose Load Firmware Through the Network
Choosing the Blue barrel will lead to the message that "the firmware is not suitable for this application"
DS Manager is not able to upgrade the firmware for the ETH02, only DS Explorer can be used
|
| Posted: Friday Nov 16th, 2012 09:13 am |
|
6th Post |
idheath
Member
| Joined: | Saturday Aug 11th, 2007 |
| Location: | United Kingdom |
| Posts: | 87 |
| Status: |
Offline
|
back to top
|
Thanks for the clarification. The upgrade worked fine :-)
|
| Posted: Sunday Dec 30th, 2012 10:40 am |
|
7th Post |
raygregg114
Member
| Joined: | Tuesday May 4th, 2010 |
| Location: | |
| Posts: | 104 |
| Status: |
Offline
|
back to top
|
Hi, I have just upgraded my UCM/ETH02 firmware to EM500W3.31.10 but now cannot connect to comfort. Is this the wrong firmware as it seems to be the only 1 that is available. My unit is not the same as the picture for the FW-EM500 so where do I get the firmware for the UCM/ETH02. Thanks as always for you help.
|
| Posted: Sunday Dec 30th, 2012 10:47 am |
|
8th Post |
ident
Administrator
| Joined: | Wednesday Aug 9th, 2006 |
| Location: | Singapore |
| Posts: | 3493 |
| Status: |
Offline
|
back to top
|
after the upgrade, run DS Manager and check what is the IP address and port, and net mask
press the Initialise button and try to connect again
By the way it is not necessary to post the same question in multiple places, we get notified of any post
|
| Posted: Sunday Dec 30th, 2012 10:54 am |
|
9th Post |
raygregg114
Member
| Joined: | Tuesday May 4th, 2010 |
| Location: | |
| Posts: | 104 |
| Status: |
Offline
|
back to top
|
Hi, I have just upgraded my UCM/ETH02 firmware to EM500W3.31.10 but now cannot connect to comfort. Is this the wrong firmware as it seems to be the only 1 that is available. My unit is not the same as the picture for the FW-EM500 so where do I get the firmware for the UCM/ETH02. Thanks as always for you help.
|
| Posted: Sunday Dec 30th, 2012 11:02 am |
|
10th Post |
raygregg114
Member
| Joined: | Tuesday May 4th, 2010 |
| Location: | |
| Posts: | 104 |
| Status: |
Offline
|
back to top
|
sorry about the multiple posts. I have initialised and now it says there are no devices at all when using DS manager.
|
| Posted: Sunday Dec 30th, 2012 11:06 am |
|
11th Post |
| Posted: Sunday Dec 30th, 2012 11:07 am |
|
12th Post |
raygregg114
Member
| Joined: | Tuesday May 4th, 2010 |
| Location: | |
| Posts: | 104 |
| Status: |
Offline
|
back to top
|
also since the upgrade was done I cannot arm the system in either night or away mode. I did an upgrade to my GSM module and the Ultra 2 module yesterday. sine then nothing seems to be working.
|
| Posted: Sunday Dec 30th, 2012 11:10 am |
|
13th Post |
raygregg114
Member
| Joined: | Tuesday May 4th, 2010 |
| Location: | |
| Posts: | 104 |
| Status: |
Offline
|
back to top
|
was showing nothing and giving a message that auto discovery couldn't find anything. Initalised again and now showing blue barrel with IP address.
|
| Posted: Sunday Dec 30th, 2012 11:13 am |
|
14th Post |
juwi_uk
Member
back to top
|
Sounds like you are making progress then. So you can now also see in DS Manager and connect OK?
|
| Posted: Sunday Dec 30th, 2012 11:16 am |
|
15th Post |
raygregg114
Member
| Joined: | Tuesday May 4th, 2010 |
| Location: | |
| Posts: | 104 |
| Status: |
Offline
|
back to top
|
Yes, can click ion blue barrel and go into settings. Says IP address is 192.168.1.20, gateway is 1.0.0.1, DHCP is disabled and submask is 0.0.0.0
|
| Posted: Sunday Dec 30th, 2012 11:41 am |
|
16th Post |
juwi_uk
Member
back to top
|
Hi
Your Gateway and Subnet address do not look right to me.
I would have thought you would have
GW Address: 192.168.1.1
Subnet mask: 255.255.255.0
Julian
|
| Posted: Sunday Dec 30th, 2012 12:32 pm |
|
17th Post |
raygregg114
Member
| Joined: | Tuesday May 4th, 2010 |
| Location: | |
| Posts: | 104 |
| Status: |
Offline
|
back to top
|
DS manager now cannot connect when I refresh, says no devices were discovered but I am running a constant ping and the IP is there.
|
| Posted: Sunday Dec 30th, 2012 12:38 pm |
|
18th Post |
raygregg114
Member
| Joined: | Tuesday May 4th, 2010 |
| Location: | |
| Posts: | 104 |
| Status: |
Offline
|
back to top
|
Ran device explorer and rebooted. Went to DS Manager and refreshed, device was listed. Now when I refresh it says Reading SDF from device, no response.
|
| Posted: Sunday Dec 30th, 2012 02:11 pm |
|
19th Post |
juwi_uk
Member
back to top
|
Not sure if this will help, but below are the settings for my ETh02. Perhaps generally compare and see if you have anything different (name/IP etc excepted). Wondering if perhaps baud rate is different etc on yours.
JulianAttachment: settings.jpg (Downloaded 32 times)
|
| Posted: Monday Dec 31st, 2012 01:37 am |
|
20th Post |
ident
Administrator
| Joined: | Wednesday Aug 9th, 2006 |
| Location: | Singapore |
| Posts: | 3493 |
| Status: |
Offline
|
back to top
|
Reading SDF from device is shown briefly when you double click the device or select settings for it
If you still have problems attach a screenshot of DS Manager settings
|
| Current time is 01:32 pm | Page: 1 2   |
|
