| Posted: Sunday Jan 24th, 2016 09:50 pm |
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1st Post |
rollem
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Hi,
I have an older comfort II Ultra system that is running V5.113 firmware on an MPU01. The client has bought a new KP04A V7.xxx which does not seem to want to work with this older firmware.
I am trying to upgrade the firmware in order to get the new keypad to work.
The UCM I am using to upgrade the system is running V6.008. There is another UCM in the system with Unknown firmware but I suspect its V5.xxx. There are also two door stations and one KP04 and now one KP04A.
I am using the programming cable method. I have tried with and without the MPU01 on the mainboard. I have also tried with and without the standard comfort bus cable connected.
Each time I get the same error after selecting the new firmware version which says "firmware upgrade encountered a problem"
What am I doing wrong?
Thanks in advance,jon
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| Posted: Monday Jan 25th, 2016 05:35 am |
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2nd Post |
| Posted: Monday Jan 25th, 2016 11:19 am |
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3rd Post |
| Posted: Monday Jan 25th, 2016 05:09 pm |
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4th Post |
slychiu
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| Joined: | Saturday Apr 29th, 2006 |
| Location: | Singapore |
| Posts: | 5598 |
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Can you open the Monitor I/O before starting the Firmware upgrade.
If it fails, Copy to Clipboard and send it to us so we know the cause
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| Posted: Wednesday Jan 27th, 2016 03:53 am |
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5th Post |
rollem
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Hi Chiu,
I went back to site today and tried again. This time the upgrade was successful. I have no idea what caused the failure on the previous occasion but it was probably engineer error. Ha!
Thanks for the support.
Jon
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| Posted: Wednesday Jan 27th, 2016 06:59 am |
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6th Post |
slychiu
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| Joined: | Saturday Apr 29th, 2006 |
| Location: | Singapore |
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what, engineers make errors?
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