| Posted: Thursday Jul 5th, 2007 10:09 am |
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1st Post |
slychiu
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Please download the UCM Manual which has full instructions on Vocab upgrading, from here
Comfigurator and a UCM is needed for this
Please download the latest Comfigurator software from http://www.cytech.biz/comfigurator.html?category_id=98
The Vocabulary Upgrade feature in Comfigurator allows a new vocabulary (new language or wordlist) to be written into Comfort. Go to Transfer > Vocabulary Upgrade.
Select the voice file with .bin extension. The vocabulary file for the british voice myma36.bin can be downloaded from http://www.cytech.biz/myma.html?category_id=105
Warning: Vocabulary Upgrade erases all messages including Names, Greeting Messages and Reminder Messages
This transfers the words, sentences and LCD keypad data to Comforts memory automatically
The entire process takes about 20 minutes. It is best to do it without activity on the zones.
If the vocabulary transfer has an error, just reset Comfort and repeat the transfer process
If the Vocabulary Upgradehas an error transferring Sentences (after the vocabulary) do not repeat the Vocabulary download. Just do Transfer > Sentence Upgrade and select the same bin file. The sentence download is shorter, about 5 minutes and transfers the sentence and LCD text to Comfort.
Comfort must be reset after the vocab upgrade
Reset Comfort.
the announcement "Security Off" should be heard
Attachment: vocab download.jpg (Downloaded 267 times) Last edited on Tuesday Oct 23rd, 2012 11:23 am by
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| Posted: Sunday Apr 6th, 2008 02:15 pm |
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2nd Post |
mc_noht_comport
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Hi,
Good Day!
I have done this steps but still i dont have the anouncement voice. (i.e when you restrart the sytem you will hear "security off") And i also dont hear voice menu selection. We are using the KP04 v 1.08r and i also attached the system infomation of our G2 comport.
Hope to heat from you soon. Thanks
Attachment: comfort version.JPG (Downloaded 231 times)
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| Posted: Sunday Apr 6th, 2008 02:40 pm |
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3rd Post |
slychiu
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Is the screenshot done after the vocab download? If so it shows that the vocabulary is in place, but it is an old vocabulary version 23, while the current is 26
Or does it show the system information before the vocab download? if so send it after the Vocabuloary download
Did the vocabulary download complete without any errors? If so then the problem may be with the keypad speaker? Did the keypad LCD display "incorrect text" and ask you to press two keys to sync?
Also try to sign in on a local phone ro dial in on a remote phone and see if you can hear the voice menu
If the vocab download had errors, then repeat the process.
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| Posted: Tuesday Mar 17th, 2009 12:31 pm |
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4th Post |
mandzkik
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| Joined: | Thursday Mar 12th, 2009 |
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hi,
I got the almost the same problem on our security keypad. I tried to download the files and repeat the same process but it seems the same problem, you can not hear anything in the keypad. Pls Advice
Attachment: Capture.GIF (Downloaded 168 times)
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| Posted: Tuesday Mar 17th, 2009 02:35 pm |
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| Posted: Wednesday Mar 18th, 2009 12:39 pm |
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6th Post |
Warby
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I have tried to downlaod Kate28.bin and it didn't finish the sentace download. i restarted that but it would always stop at 6%. i am now trying using comfigurator3.0 and it has gotten to 22% but it is extremly slow. it is about 1% every few minutes with nothing happening in the Monitor window in between. Using a serial ucm 5.175 and comfort is ultraII 5.145. TIA
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| Posted: Saturday Mar 21st, 2009 09:49 am |
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7th Post |
admin
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We have never seen Vocab download sending 1 line every minute. In the training class apparently the vocab download completed normally so it is a mystery. Perhaps some task running in the background eating up your coputer resources?
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| Posted: Friday Aug 21st, 2009 11:36 am |
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mgfair
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And things were going so well...... tried to upgrade to Kate29.bin from version 23. Seemed to download to 100% but then said Communication Failure in the Keypads followed by sending the alarm running which would not stop! Any ideas? I have the current/latest firmware in the mainboard and the UCM's.
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| Posted: Saturday Aug 22nd, 2009 12:40 am |
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9th Post |
admin
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Keypads will beep during a Vocab download. After it completes, do a Reset of Comfort
Vocab download erases all recorded messages and names
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| Posted: Saturday Aug 22nd, 2009 02:28 am |
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mgfair
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I reconnected the power - eventually got the alarms to spot ringing, reset and followed the instructions on the Keypad to press * and 1 at the same time. It appeared to download something. Now nothing will work - cannot connect by serial, USB or network!
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| Posted: Saturday Aug 22nd, 2009 02:48 am |
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11th Post |
mgfair
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All I would add is the 1 of the 3 keypads says "Communications failure"; the other 2 say:
"ID# [number] Version 1.08r"
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| Posted: Saturday Aug 22nd, 2009 04:49 am |
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admin
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You vocab download was corrupted. Please redo it and reset
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| Posted: Saturday Aug 22nd, 2009 05:29 am |
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mgfair
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I would add that red/green LEDs D1 and D2 on my SEM are now blinking. Does that help resolve the matter?
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| Posted: Saturday Aug 22nd, 2009 11:53 am |
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mgfair
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I would try to do it again but I cannot connect by serial, usb or ethernet; it keeps telling me no response from UCM!
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| Posted: Sunday Aug 23rd, 2009 02:59 am |
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admin
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Did you disconnect the Programming Cable between the UCM05 and Comfort or another module? That cable is used for firmware programming only.
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| Posted: Sunday Aug 23rd, 2009 03:16 pm |
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mgfair
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I am not using the programming cable?????? Who said I was?
The fact remains that I cannot connect - connectivity to Comfort is very "hit and miss"/ unreliable. My system is down with no answer as to how to restore save for the obvious that the vocab is corrupt.
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| Posted: Monday Aug 24th, 2009 01:10 am |
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admin
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In such cases where we are not on site to witness the problem we need to ask all the obvious questions, like was the programming cable connected, as this would cause the situation reported. In fact, this was exactly the mistake by several other people who installed their own system. You should not be taking offence at these questions
Can you disconnect all modules from Comfort, ie keypads, door stations, UCMs etc except for the UCM05, power off Comfort and switch on again, then attempt to connect using the UCM05
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| Posted: Monday Aug 24th, 2009 12:13 pm |
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mgfair
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ok. Thanks. I will try.
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| Posted: Saturday Aug 29th, 2009 02:07 am |
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mgfair
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Disconnected it all today. Green LED D2 is a steady green on the main board. Tried to connect though the UCM (serial) and the problem remains - it will not connect; the message remains "no response from UCM".
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| Posted: Saturday Aug 29th, 2009 02:41 am |
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mgfair
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tried to connect through USB and Network - still does not work. So reconnected everything; same problem. Also, as noted previously, the green and red LEDs on the SEM board are blinking.
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then follow the same procedure. thanks