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JohnRich
Comfort Installers
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Posted: Friday Aug 3rd, 2007 07:18 am |
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HI all
Please help I have install a comfort ultra 2 system I an Office working fine!
Apart from I am have trouble connecting the comfort phone line (in and out connnections) to the customers Avaya IP403 PABX system
please help
John
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cytechboy
Member
| Joined: | Friday Aug 3rd, 2007 |
| Location: | Singapore |
| Posts: | 6 |
| Status: |
Offline
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Posted: Friday Aug 3rd, 2007 02:22 pm |
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The connection for PABX is described in the Installation Manual which can be downloaded from http://www.cytech-technology.com/manuals.html
The Incoming Telephone line should go to TEL IN and TEL OUT should be connected to the PABX incoming
Another method is to connect Comfort to an analog extension (not digital) of the PABX. The advantage of this is that Comfort can answer calls made to any of the incoming lines, but the disadvantage is Comfort may not be able to seize the line to dial out in alarm, if all limnes are used. This is NOT recommended when security is a concern
What exactly is the problem you have in connecting?
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JohnRich
Comfort Installers
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Posted: Friday Aug 3rd, 2007 07:08 pm |
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| I have tryed what you are saying using a analoge port on the PABX system form phone out of comfort but the PABX system is not picking it up for some reson ???
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cytechboy
Member
| Joined: | Friday Aug 3rd, 2007 |
| Location: | Singapore |
| Posts: | 6 |
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Offline
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Posted: Saturday Aug 4th, 2007 03:33 am |
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I still cannot understand what you have connected
is it TEL LINE -> Comfort TEL IN Comfort TEL OUT -> PABX
or
TEL LINE -> PABX Analog Extension -> Comfort TEL IN?
What do you mean the PABX system is not picking it up, do you mean the phones connected to the PABX do not ring? Please provide a complete descriptionb of yuour connections and what is not working
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JohnRich
Comfort Installers
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Posted: Thursday Aug 9th, 2007 09:20 am |
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Hi
I have no TEL LINE -> Comfort TEL IN yet!
But I have connect the Comfort TEL OUT -> to the PABX Analog Extension on the Avaya IP403
The software for the Avaya IP403 is not picking the comfort phone line up
also I have connected to DM02 (door station module) to comfort this is also NOT work then the door bell is pressed
p.s I have a RGR04 connected as well
please help!!!
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adlim
Member
| Joined: | Wednesday May 3rd, 2006 |
| Location: | Singapore |
| Posts: | 210 |
| Status: |
Offline
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Posted: Friday Aug 10th, 2007 07:02 am |
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Do you mean to say you connected the TEL OUT to an extension line on the PABX? If so, the door station would not ring the phones right? The TEL OUT should be connected to one of the CO lines. I'm not familiar with the IP403 so I'm not too sure whether I'm right.
JohnRich wrote: Hi
I have no TEL LINE -> Comfort TEL IN yet!
But I have connect the Comfort TEL OUT -> to the PABX Analog Extension on the Avaya IP403
The software for the Avaya IP403 is not picking the comfort phone line up
also I have connected to DM02 (door station module) to comfort this is also NOT work then the door bell is pressed
p.s I have a RGR04 connected as well
please help!!!
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