| Author | Post |
|---|
marinoss
Comfort Installers
| Joined: | Tuesday May 30th, 2006 |
| Location: | Nicosia, Cyprus |
| Posts: | 23 |
| Status: |
Offline
|
|
Posted: Tuesday Dec 26th, 2006 11:21 pm |
|
I have just upgraded our Demo Panel from G1 to G2 and I have the following three problems:
1) some words at the beginning of a sentence are clipped e.g. Welcome -> me, or Security Off -> ty Off, etc
2) During download I get the message "This configuaration's vocabulary differs from the current difined within Comfort. Do you want to continue?" I selected Yes and later Inotice that although the words are pronounced correctly from the speakers I get the wrong words on the KP04 LCD. E.g.: Entry Area Movement gives Previous Games or Lounge Area gives Lounge Games, etc.
3) Despite the setting in the Answering machine, number of rings, Comfort's answering machine answers the call after 2 rings. It totally ignores my settings for 6rings in Security Off.
Please let me know how I can fix these.
Thanks
Last edited on Wednesday Dec 27th, 2006 04:32 pm by marinoss
|
palmlodge
Member
| Joined: | Thursday Dec 14th, 2006 |
| Location: | United Kingdom |
| Posts: | 271 |
| Status: |
Offline
|
|
Posted: Wednesday Dec 27th, 2006 07:53 pm |
|
1. Sure it's not the "comedy" voice ??
2. This is a known issue from Day 1 - never been fixed.
|
adlim
Member
| Joined: | Wednesday May 3rd, 2006 |
| Location: | Singapore |
| Posts: | 210 |
| Status: |
Offline
|
|
Posted: Thursday Dec 28th, 2006 12:19 am |
|
1. What do you mean "comedy" voice?
2. There is a note mentioned in the KP04 manual with regards to the issue. I believe you are using an older version of KP04, which does not download the words to the KP04. To overcome the problem, please follow the instructions on how to use the LCDKP Language Customisation Software and use the default file found on the http://www.cytech.biz/software.html .
|
Ian Clarke
Comfort Distributors
|
Posted: Friday Dec 29th, 2006 11:20 am |
|
Hi,
I also have a customer that has a G2 system that picks up after two rings, even though the number of rings is set to 10 for all arming modes. When I turned off the flag for "Answering machine bypass" it no longer picks up after 2 rings, and lets the non comfort answering machine get the call after about 6-8 rings.
I cannot reproduce this on my own system. The customer has a fax on the same line. I have to carry out some tests to see if this has something to do with it.
I have asked Cytech for some help on this.
Regards Ian
|
slychiu
Administrator
| Joined: | Saturday Apr 29th, 2006 |
| Location: | Singapore |
| Posts: | 1048 |
| Status: |
Offline
|
|
Posted: Friday Dec 29th, 2006 12:23 pm |
|
I suspect that Comfort is counting a different number of rings
For Comfort to pick up the call with Answering Machine bypass, it must hear 1 or 2 rings followed by a pause of 5 seconds indicating that the ringing has ended, then if a ring is detected after 5 to 20 seconds, the machine will answer the call
I suspect that the line is gnerating spurious pulses which are counted as rings
Ttry removing all phones from the TEL OUT line as some phones load the line in such a way as to cause distortions in the ringing signal
The fact that it is answering after 6 to 8 rings when answering bypass is turned off supports this assumption
Last edited on Friday Dec 29th, 2006 12:24 pm by slychiu
|
marinoss
Comfort Installers
| Joined: | Tuesday May 30th, 2006 |
| Location: | Nicosia, Cyprus |
| Posts: | 23 |
| Status: |
Offline
|
|
Posted: Friday Dec 29th, 2006 11:12 pm |
|
1) The control panel I am testing is Week, 5.054. Are you saying that the cliping of the words is normal? Shall we expect a fix soon in a new firmware? Btw, are there any plans for providing the G1's voice instead of Anita?
2) An example of the mismatch is that the word "Area" is shown as "Games". In the LCDKP Language Customisation Software I can't find in any of the 4 tabs the option re-translate the word Games to Area. Please also advise on how to use the defaults zip file which I downloaded and contains four .tab and two .lcd files.
3) I removed all phones from the TEL OUT but still Comfort answers the call after 2 rings. Please note that I used to have Comfort G1 installated at the same house and I never had this problem. For the time being I removed the flag as Ian suggested but obviously this is a short term workaround.
I am planning to install (4) new Comfort (G2) next month to customers and I must have a solution to these problems before that. I am suspecting that the PCB is faulty and I will switch PCBs from those in stock to see if I can reproduce these problems.
In the meantime any more ideas or feedback are more than welcome.
Last edited on Friday Dec 29th, 2006 11:14 pm by marinoss
|
slychiu
Administrator
| Joined: | Saturday Apr 29th, 2006 |
| Location: | Singapore |
| Posts: | 1048 |
| Status: |
Offline
|
|
Posted: Saturday Dec 30th, 2006 02:37 am |
|
1. It is not normal for the sentences to be clipped. Can you detail when this happens. eg is it at reset or every time you enter the voice menu? We have not experienced "welcome" shortened to "..me" for Security Off, to "ty off" in Comfort II. Yes we are planning to have other voices as options
2. Can you determine which kP04 firmware you have by following the instructions in the KP04 Manual in page 14. If you have 1.0.3 or later you can press * 1 download the correct vocabulary. If < 1.03 then you need to use the KP Language customisation software. The instructions for this firmware are in the same KP04 Manual. Another alternative is for us to upgrade the firmware for you so that the vocab can be downloaded automtiocally but you would have to send the KP04 back to us.
3. Can you describe the ringback tones in Cyprus?/ This may have an effect on how the rings are counted. For example in the UK and several other countries it is 0.4 seconds tone 0.2 seconds silence, 0.4 seconds tone, 2 seconds off. These two tones are counted as one ring. But in other countries, there may be one ring followed by a long silence. Our algorithm tries to take into account these variations but there may be some for which it may not cater
|
marinoss
Comfort Installers
| Joined: | Tuesday May 30th, 2006 |
| Location: | Nicosia, Cyprus |
| Posts: | 23 |
| Status: |
Offline
|
|
Posted: Saturday Dec 30th, 2006 05:40 pm |
|
Slychiu,
Thank you for your prompt response.
1) Cliping of words: this happens always when I use a local or remote phone.
You are right: it does not shortned the words. Just the first word in a sentence is not heard. The most usual one is the phrase "Welcome" <name> Security Off. When I use a phone this is heard as <name> Security Off. e.g Welcome is not heard. When I use the keypad there is no problem.
2) I have KP04 v1.0.1. I did the download using the software and the problem is now solved. Thanks a lot! 
3) The ringing tone in Cyprus is 2 seconds tone, 2 seconds silent, 2 seconds tone. Can you try to reproduce this and let me know? Currently it is my biggest problem.
Thanks.
|
slychiu
Administrator
| Joined: | Saturday Apr 29th, 2006 |
| Location: | Singapore |
| Posts: | 1048 |
| Status: |
Offline
|
|
Posted: Sunday Dec 31st, 2006 02:38 am |
|
1) That is very strange. I have never heard of words being clipped using the telephone. Clipped words on the keypad in the past were more common but not with the new firmware. Could the phone you are using be causing this?
2) great
3) Do you know if the same thing happens at another location, ie different telephone line?
|
marinoss
Comfort Installers
| Joined: | Tuesday May 30th, 2006 |
| Location: | Nicosia, Cyprus |
| Posts: | 23 |
| Status: |
Offline
|
|
Posted: Tuesday Jan 2nd, 2007 02:01 pm |
|
Problem 1: I will keep a log of cases where words in phrases are clipped and come back to you.
Problem 3: I did the following tests in regards to the answering machine problem:
a) I replaced the PCB with one from stock and I repeted the test. Comfort still answers the call after the 2 rings irrespective of the answering machine settings.
b) I followed your suggestion and I did the test at another location (my house instead of office) using the same panel. I had the same problem. So I conclude that it is not related to the specific telephone line or the installation.
May I suggest you send me the latest firmware so I can repeat the test? All panels I received with my last order are of firmware Week/5.054.
Please note that this is a major problem because if G2 can't recognise the Cyprus's telephone ringing tones then I can't proceed and install the newly received panels at my customers!
Thanks.
Last edited on Tuesday Jan 2nd, 2007 02:03 pm by marinoss
|
slychiu
Administrator
| Joined: | Saturday Apr 29th, 2006 |
| Location: | Singapore |
| Posts: | 1048 |
| Status: |
Offline
|
|
Posted: Wednesday Jan 17th, 2007 01:11 am |
|
marinoss wrote: 1) The control panel I am testing is Week, 5.054. Are you saying that the cliping of the words is normal? Shall we expect a fix soon in a new firmware? Btw, are there any plans for providing the G1's voice instead of Anita?
2) An example of the mismatch is that the word "Area" is shown as "Games". In the LCDKP Language Customisation Software I can't find in any of the 4 tabs the option re-translate the word Games to Area. Please also advise on how to use the defaults zip file which I downloaded and contains four .tab and two .lcd files.
3) I removed all phones from the TEL OUT but still Comfort answers the call after 2 rings. Please note that I used to have Comfort G1 installated at the same house and I never had this problem. For the time being I removed the flag as Ian suggested but obviously this is a short term workaround.
I am planning to install (4) new Comfort (G2) next month to customers and I must have a solution to these problems before that. I am suspecting that the PCB is faulty and I will switch PCBs from those in stock to see if I can reproduce these problems.
In the meantime any more ideas or feedback are more than welcome.
Marinos
Can you clarify if the problem of answering after 2 rings is due to the Answering machine Bypass setting turned on as in Ian Clarkes clase in the previous post?
If the answering machine bypass is tunred off does Comfort answer after 2 rings?
Can you send me the ccl file used?
It is important that we have all the relevent information needed so that we are tracking the right problem
Last edited on Wednesday Jan 17th, 2007 05:36 am by slychiu
|
palmlodge
Member
| Joined: | Thursday Dec 14th, 2006 |
| Location: | United Kingdom |
| Posts: | 271 |
| Status: |
Offline
|
|
Posted: Tuesday Jul 24th, 2007 04:31 pm |
|
Any update on getting a decent voice available ?
Is there a major technical reason why the G1 voice cannot be put on ? The G2 voice is hard to understand sometimes, and the tones and delivery is inconsistent.
|
ident
Administrator
| Joined: | Wednesday Aug 9th, 2006 |
| Location: | Singapore |
| Posts: | 289 |
| Status: |
Offline
|
|
Posted: Wednesday Jul 25th, 2007 10:44 am |
|
We will be recording a new voice by a UK female speaker soon
|
Current time is 01:51 am | |
|