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posixx
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Posted: Saturday Dec 30th, 2006 09:22 pm |
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Hello,
I have a problem with my comfort 2 system. When the phone is ringing, after 2 rings comfort answers the incoming call, regardless of my settings in comfigurator --> Telecoms --> Answering.
What can i do to solve this? As someone calls we are not able to get to the phone before comfort takes over..
Frans
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Majik
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Posted: Monday Jan 15th, 2007 07:58 am |
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This is the exact problem I have been having with my system, and there have been others:
http://www.comfortforums.com/view_topic.php?id=399&forum_id=36
I'm based in the UK, which is supposed to have the correct ring cadences set up, so I don't think it's that.
Keith
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slychiu
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Posted: Monday Jan 15th, 2007 12:01 pm |
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Can you give more details about your problem. What is your firmware version?
The other post has Answering machine Bypass turned on. Did you also set Answering Machine Bypass on?
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posixx
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Posted: Saturday Feb 3rd, 2007 03:03 pm |
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Hello Chiu,
as an extension to my post in the dissappearing recordings problem something new;
I am using a quattrovox, a pabx with 4 inputs. comfort is on input 3 and my home phones on input 1. When i reset comfort, and dial the comfort system through an internal call (port 1 dials to port 3) comfort is answering after the number of rings (ofcourse, answering machine bypass is off). This works every time when i tried it.
Now when i dial my home through my mobile phone (quattrovox is sending the call to port 1 and 3) comfort is not answering the call! Now for the strange part; when i dial comfort again through the internal lines (port1 dials port 3) comfort is not picking up that call from then on! The only solution is resetting comfort again, then it will pick up the phone when called from an inside line as long as no external call is received.
I'm lost...
Frans
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slychiu
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Posted: Sunday Feb 4th, 2007 09:35 am |
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I think we may have an idea what causes this.
Comfort determines what it thinks is the silence between rings in order to know when the ringing has stopped.
If the home has a PABX or some other similar device where the call cadence is changed depending on where the call originates, then the algorithm is messed up
We will be making a change in firmware. Let me have your complete address and contact telephone number so we can send you a replacement to try out the fix
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posixx
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Posted: Sunday Feb 4th, 2007 01:43 pm |
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Hello Chiu,
I sent my details to you (private message). Does the firmware also fix the disappearing greeting message / user name problem?
Thanks in advance,
Frans
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slychiu
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Posted: Sunday Feb 4th, 2007 02:09 pm |
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Not the disappearing message problem
Can you duplicate this consisitently? If so can you describe the sequence?
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slychiu
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Posted: Saturday Feb 10th, 2007 11:15 am |
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This indicates that the silence between rings for the external call is different from that of internal call
Can you measure what the rining cadence is like for exterenal and internal calls
eg 4 seconds ring, 2 seconds silence (for UK)
or 0.4 seconds ring, 0.2 seconds silence, 0.4 seconds ring, 2 seconds silence for the UK
This will help us determine how to fix this condition
posixx wrote:
Hello CHiu,
No, comfort does not answer with an external call right after a reset. Also when i try a internal call after this external call comfort also does not answer (as before). When i reset comfort again and place an internal call, comfort is answering fine.
Frans
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posixx
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Posted: Thursday Feb 15th, 2007 10:02 am |
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Hello Chiu,
THe ring cadence is about the same for internal and external calls, i cannot detect much difference. The silence between rings is about 5 seconds, the ring is about 2 seconds
Frans
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slychiu
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Posted: Thursday Feb 15th, 2007 10:16 am |
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Silence between rings of 5.5 seconds is the limit which Comfort considers the end of call so that could be the reason why it does not answer
Is that loger ring silence because it is behind the PABX or VOIP gateway?
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posixx
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Posted: Thursday Feb 15th, 2007 12:00 pm |
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It's going in a whole new direction now; To determine the ring / silence periods i connected a external phone to the TEL OUT of comfort so i could compare the dial tone periods with hte actual ring periods. As you can guess by now; comfort is answering all my calls! Internal / external, all my calls are accepted by comfort after the number of rings. As soon as i disconnect the extra phone from the TEL OUT, same problems appear. So it looks like the ring cadence is not the problem?
Frans
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slychiu
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Posted: Thursday Feb 15th, 2007 12:58 pm |
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To get it clear, do you mean that it wil not answer calls when there is NO local phone at all on TEL OUT?
It could have something to do with the ring cadence, perhaps it was very close to 5.5 seconds but connecting a phone distorted the ring detection slightly?
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posixx
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Posted: Thursday Feb 15th, 2007 01:07 pm |
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Chiu,
My problem as described in this thread occurs when there is no phone connected to TEL OUT. After connecting a phone to TEL OUT, and reset comfort so it will answer at least the first internal call as previously mentioned, it will answer all external and internal incoming calls. I cannot detect any change in the cadence..
Recap; with TEL OUT not connected it will answer all internal calls till the moment an external call is received, this call is not picked up by comfort and from then on, all internal calls are also not answered. After a comfort reset it will answer the internal calls again until the first external call is received.
with TEL OUT connected to a phone all calls, internal or external are answered as expected
Frans
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Majik
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Posted: Saturday Apr 14th, 2007 10:53 pm |
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I seem to have solved my problem with the answering machine.
I recently had some problems with my ADSL line which resulted in me changing the ADSL splitter out for a higher quality one.
After rewiring comfort into the new splitter, it seems to work correctly.
regards,
Keith
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ident
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Posted: Sunday Apr 15th, 2007 03:04 am |
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Its good to know the splitter was cauing the problem. If anyone else still has the problem of answering after two rings, let us have the details.
There is also a firmware issue which we have identified. This occurs when the system is behind a PABX or a system which has different ring cadences. The latter system could have several telephone numbers connected to the same physical line but rings with a different ring cadence depending on the number called.
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