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Comfort Home Automation/ Security System Forums > Comfort > Problems & Troubleshooting > LCD Keypad

LCD Keypad
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Eugene
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Joined: Friday Aug 11th, 2006
Location:  
Posts: 3
Status:  Offline
 Posted: Monday Mar 12th, 2007 07:57 am
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Hi

Is their anyone that can help me with this problem i have with my alarm.

It's displaying Wrong Text, Press 1 to sync. And if you do this the alarm freeze.

Thanks

Eugene
adlim
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Joined: Wednesday May 3rd, 2006
Location: Singapore
Posts: 210
Status:  Offline
 Posted: Monday Mar 12th, 2007 08:14 am
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Hi,

You have to press * and 1 together and not 1 alone. The system should be fine after the downloading.

Regards
Eugene
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Joined: Friday Aug 11th, 2006
Location:  
Posts: 3
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 Posted: Monday Mar 12th, 2007 10:52 am
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Hi

I have pressed the * and one at the same time, but then the panel freeze.

But i have also used the same keypad on a other Comfort pannel and if you press * and one at the same time it works fine.

But way can't i do it with this one pannel?

Thanks

Eugene
ident
Administrator


Joined: Wednesday Aug 9th, 2006
Location: Singapore
Posts: 286
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 Posted: Monday Mar 12th, 2007 11:39 am
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Which Comfort model you  have  and what is the firmware version written on the U1 label?
Other than the keypad message, does the keypad work when you enter your code to sign in? Do you hear the comfort voice?
ruirego
Comfort Installers


Joined: Tuesday Aug 29th, 2006
Location: Ponta Delgada, Portugal
Posts: 9
Status:  Offline
 Posted: Thursday Jun 26th, 2008 11:26 am
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Hello, I'm having the same problem. After pressing *+1 the panel frezzes.

The U1 firmware version is 5.045 (OPT)


Thanks.
admin
Administrator


Joined: Saturday Mar 3rd, 2007
Location: Singapore
Posts: 367
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 Posted: Thursday Jun 26th, 2008 02:40 pm
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Does the keypad ask you to "Press *1"? The older keypads which work with Comfort I do not do that. firmware 5.054 needs to be replaced by a new firmware. it was announced elsewhere on the forums.
Can you private message me and let me know where you bought the system from so we can arrange an upgrade for you

 Current time is 03:51 pm




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