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dcrera
Comfort Installers
| Joined: | Monday Aug 7th, 2006 |
| Location: | South Africa |
| Posts: | 134 |
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Posted: Wednesday Aug 15th, 2007 03:54 pm |
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Hi,
I am pulling my hair trying to resolve this problem.
I have a UCM/Ethernet 5.92
SW8-F (Ethernet) shunted SW8-H Shunted DS Manage V5.03 cannot find the Device server. I powered down the UCm, reset Comfort and still no joy. I am getting two blinks on D103 (Connection Closed). All this worked a few days ago. I need help, maybe lots. thanks
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slychiu
Administrator
| Joined: | Saturday Apr 29th, 2006 |
| Location: | Singapore |
| Posts: | 941 |
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Posted: Thursday Aug 16th, 2007 02:09 pm |
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Could there be a problem with your network if it worked before?
are you able to ping the UCM/Ethernet
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dcrera
Comfort Installers
| Joined: | Monday Aug 7th, 2006 |
| Location: | South Africa |
| Posts: | 134 |
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Posted: Friday Aug 17th, 2007 04:46 am |
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Hi
Yes it can be pinged.
I tried via a router and a direct connection.
Thanks
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slychiu
Administrator
| Joined: | Saturday Apr 29th, 2006 |
| Location: | Singapore |
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Posted: Friday Aug 17th, 2007 04:52 am |
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Check out the support pages of the ethernet device manufacturer
eg http://wiki.tibbo.net/doku.php/find_behind_gateway
and
http://wiki.tibbo.net/doku.php
This may offer some clues to your situation
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dcrera
Comfort Installers
| Joined: | Monday Aug 7th, 2006 |
| Location: | South Africa |
| Posts: | 134 |
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Posted: Friday Aug 17th, 2007 04:55 am |
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| Will Do
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juwi_uk
Developers
| Joined: | Friday May 25th, 2007 |
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| Posts: | 30 |
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Posted: Friday Aug 17th, 2007 07:35 pm |
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Do you have a software firewall on your PC that could be blocking the traffic. I had similar problems and to prove it I temporarily disabled it to prove I could esatablish a connection. Once this was proven I then made sure the port was open in the firewall config.
Just a thought.
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dcrera
Comfort Installers
| Joined: | Monday Aug 7th, 2006 |
| Location: | South Africa |
| Posts: | 134 |
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Posted: Monday Aug 20th, 2007 05:29 am |
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Hi,
I found some software on the net that does a port scan.
I did not find ports 1001 or 65535.
I went to my firewall settings and added these ports for DS Manager. I then reran the the port scanner software and I still don't see these ports.
Every other device is discoverable on my network expect my UCM/Ethernet
Thanks
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juwi_uk
Developers
| Joined: | Friday May 25th, 2007 |
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Posted: Monday Aug 20th, 2007 07:35 am |
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Hi
Can you disable the firewall for 30 seconds and see if this works. If so at least you know 100% that it is the firewall blocking the traffic or you can move on to look elsewhere.
J
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dcrera
Comfort Installers
| Joined: | Monday Aug 7th, 2006 |
| Location: | South Africa |
| Posts: | 134 |
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Posted: Monday Aug 20th, 2007 09:22 am |
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Hi
I turned my firewall off.
Did an autodiscovery on DS Manager.
Nothing, no Device Servers where found
Thanks
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dcrera
Comfort Installers
| Joined: | Monday Aug 7th, 2006 |
| Location: | South Africa |
| Posts: | 134 |
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Posted: Wednesday Aug 22nd, 2007 08:31 am |
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Hi,
How to I reset the Ucm to 'factory' settings ?
Thanks
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adlim
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| Joined: | Wednesday May 3rd, 2006 |
| Location: | Singapore |
| Posts: | 210 |
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Posted: Wednesday Aug 22nd, 2007 08:50 am |
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Are you trying to reset the Ethernet plug-in? I'm afraid I do not think it is possible unless you are able to connect to it, which now you are unable to do.
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slychiu
Administrator
| Joined: | Saturday Apr 29th, 2006 |
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Posted: Wednesday Aug 22nd, 2007 09:28 am |
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There may be more than 1 firewall on the machine, eg Windows Firewall?
Is it possible to try it on another network?
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dcrera
Comfort Installers
| Joined: | Monday Aug 7th, 2006 |
| Location: | South Africa |
| Posts: | 134 |
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Posted: Wednesday Aug 22nd, 2007 09:47 am |
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Hi,
Yes, I did on 3 networks.
I am giving up on this and sending the unit back to my distributor for evaluation.
Thanks
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slychiu
Administrator
| Joined: | Saturday Apr 29th, 2006 |
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Posted: Friday Jul 25th, 2008 01:48 am |
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Please note that the old UCM01 cannot be used with the ETH01 Plug-in as the J2 shunt is hard soldered to the RS232 position. We have had several instances where a former dealer sold an old UCM01 with a new ETH01 which was not able to work.
However UCM01/Ethernet shipped from the factory has the correct connections soldered in so can be used for this purpose
Last edited on Friday Jul 25th, 2008 01:50 am by slychiu
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