| Posted: Monday Feb 13th, 2017 09:30 am |
|
1st Post |
ccy
Member
| Joined: | Monday Feb 13th, 2017 |
| Location: | |
| Posts: | 8 |
| Status: |
Offline
|
back to top
|
I have a Keypad KP04A-WI. The keypad show strange characters on and off:
Pattern 1:
12!Feb 17 6:28pSecuritY Off
Pattern 2:
12HiFeb 17 :28pSecur@ty"Off
Pattern 3:
12!Feb 17 6:29pSUcur@ty Off
What is this problem and how resolve?
|
| Posted: Monday Feb 13th, 2017 09:32 am |
|
2nd Post |
slychiu
Administrator
| Joined: | Saturday Apr 29th, 2006 |
| Location: | Singapore |
| Posts: | 5670 |
| Status: |
Offline
|
back to top
|
Please send us an email and let us have your serial number. which should be on the back of the keypad
|
| Posted: Monday Feb 13th, 2017 09:33 am |
|
3rd Post |
slychiu
Administrator
| Joined: | Saturday Apr 29th, 2006 |
| Location: | Singapore |
| Posts: | 5670 |
| Status: |
Offline
|
back to top
|
also try pressing * and 1 together to sync the text on the keypad
|
| Posted: Tuesday Feb 14th, 2017 06:16 am |
|
4th Post |
ccy
Member
| Joined: | Monday Feb 13th, 2017 |
| Location: | |
| Posts: | 8 |
| Status: |
Offline
|
back to top
|
I press * and 1 together, can see some text showing downloading..., after a while i heard some tone sound, then back to normal. The text on LCD screen still showing some funny characters...
|
| Posted: Tuesday Feb 14th, 2017 06:28 am |
|
5th Post |
slychiu
Administrator
| Joined: | Saturday Apr 29th, 2006 |
| Location: | Singapore |
| Posts: | 5670 |
| Status: |
Offline
|
back to top
|
The lcd may be gallery
Please send email to support@cytech.biz and let us have serial number
|
| Posted: Tuesday Feb 14th, 2017 06:30 am |
|
6th Post |
ccy
Member
| Joined: | Monday Feb 13th, 2017 |
| Location: | |
| Posts: | 8 |
| Status: |
Offline
|
back to top
|
The keypad has mounted to wall. Shall I take it out ?
|
| Posted: Tuesday Feb 14th, 2017 05:50 pm |
|
7th Post |
slychiu
Administrator
| Joined: | Saturday Apr 29th, 2006 |
| Location: | Singapore |
| Posts: | 5670 |
| Status: |
Offline
|
back to top
|
If you are not able to do that send an email to support@cytech.biz and give the folowing infi
Date of installation (approx)
name of installer
|
| Posted: Saturday Feb 18th, 2017 06:40 am |
|
8th Post |
ccy
Member
| Joined: | Monday Feb 13th, 2017 |
| Location: | |
| Posts: | 8 |
| Status: |
Offline
|
back to top
|
I open the keypad case and found one or the wire connected to KP are almost broken, I cut it and reconnect back, the wording in LCD screen now working fine. No more funny character shown.
However, I notice the keypad now show "Communication Failure". How to resolve this issue?
I have two keypad. Another keypad showing "Communication Failure - Keypad 1". I guess the keypad that I open shall be keypad 1.
|
| Posted: Saturday Feb 18th, 2017 08:01 am |
|
9th Post |
slychiu
Administrator
| Joined: | Saturday Apr 29th, 2006 |
| Location: | Singapore |
| Posts: | 5670 |
| Status: |
Offline
|
back to top
|
First, signin on the keypad. Communications Failure and other trouble alarms even when restored will remain on the LCD until someone signs in. WEhen you sign in then if the trouble alarm has been restored the trouble alarm will not be displayed anymore
If the communications failurfe still appears that means there is a problemn with the ID
each keypad shoyuld have a differnt ID, 1 and 2
To check the keypad ID, press and hold the * key. If you are asked to enter engineer menu, press F0 and entyer engineer code 6789#
Then press and hold * key until the ID is shown. Press the Up or down button to change the ID and F to exit
download the manual for KP04A from http://www.cytech.biz/kp04a_keypad_with_lcd_white.html for full instructions
|
|
