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UCM does not works...
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 Posted: Sunday Aug 8th, 2010 05:09 pm
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emabonacchi
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Hello and first of all, scuse me for my bad english.....

Well, i am trying to install the Cytech system, but it seems to be a little difficult...

After installing everything, today i have powered on the system, but i have some problems.
The wall-keypads, beeps continuosly as i press a key... ok.
Ten the keypads screen shows 'Id1' and 'id2'.

I have connected pc via rs232 to UCM (5.1), but no possible to communicate.
Well, the leds D9 and D10 are off.
The jumpers are set to id1 and everything seems to be right connected, but the leds does not blinks..... they are off.

What can i try to do?


Thank you and scuse me for my bad english.

Ema from Italy



 Posted: Monday Aug 9th, 2010 02:30 am
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slychiu
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Hi Ema. Nice to hear from Italy
The Keypads only showing ID1 and ID2 means that the Rs485 wires KA and KB are not connected to Comfort.
UCM D9 and D10 not blinking also means that KA and KB are not connected
Check the KA and KB from Comfort is connected to the Keypads and UCM
You can use the white 4 way cable to connect between Comfort and the UCM

Be careful not to reverse KA and KB, ie make sure KA is connected to KA and KB to KB



 Posted: Monday Aug 9th, 2010 05:48 pm
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emabonacchi
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Hello and many thanks for your fast reply....
Today early in the morning, i have read it and so, i ran at home and i have spent all the day trying to solve the problem.
I have checked Ka and Kb connections and they seems really to be ok.....
I have read and read and read installation manual, but..... problem not solved.
After an entire day long, i am really becoming crazy.

I don't know how can i more do......



 Posted: Tuesday Aug 10th, 2010 12:50 am
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hendy
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By any chance, did you connect the 6-way programming cable from the UCM to Comfort board?
The programming cable has coloured wires as follow: red, black, white, orange, yellow, and green.

Note that the programming cable shall NOT be connected to Comfort under normal operation.



 Posted: Tuesday Aug 10th, 2010 05:45 am
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emabonacchi
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Well, i did connect 3 cables:
One cable is 4-wire red, black, empty, empty, white, orange and is connected on a 6pin connector near to wich i can read 'program'.
It seems the 'programming cable' you told, but it has only 4 wire, not 6.
Another cable i have connected is a 2-wire cable white, orange, placed to the left-up (PP3 C6).
Last cable obviously is Jp2.

First i have disconnected the programing calble and i have tryed to reset, then i have disconnected both cable and i have tryed to reset, buth in every 2 conditions, Ucm leds are all off and on the keypads, now, the green led 'off' is on, the red led 'Arm' is blinking and on the lcd screen nothing is reported.



hendy wrote: By any chance, did you connect the 6-way programming cable from the UCM to Comfort board?
The programming cable has coloured wires as follow: red, black, white, orange, yellow, and green.

Note that the programming cable shall NOT be connected to Comfort under normal operation.

Last edited on Tuesday Aug 10th, 2010 05:48 am by emabonacchi



 Posted: Tuesday Aug 10th, 2010 06:17 am
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hendy
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Yes, programming cable is different in its two ends.
One end is 6-way cable.
Another end is 4-way plus 2-way cable.
This programming cable is only used when doing firmware upgrade.

The last cable that is connected to JP2 of UCM module is the right cable.
But where the other end of this cable you connect to?
It should be connected to the 4-pin connector on Comfort board labeled as RS485.
After connecting this cable, press the RESET button on Comfort board.
The green D1 LED on the UCM module should turn steady on and D9, D10 are flashing fast.



 Posted: Tuesday Aug 10th, 2010 06:23 am
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emabonacchi
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...... i have a little suspect.....

What is the module 'PC01 039a'?......

'Aux dist module'...

Last edited on Tuesday Aug 10th, 2010 06:33 am by emabonacchi



 Posted: Tuesday Aug 10th, 2010 06:55 am
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hendy
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Auxiliary Distribution Module is a module which allows more connections from
UCMs, Keypads, Door Stations and other Comfort Modules to be connected to
Comfort.




 Posted: Tuesday Aug 10th, 2010 07:20 am
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ident
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If you still have problems you can send a photo of the board and connections to support@cytech.biz



 Posted: Tuesday Aug 10th, 2010 01:29 pm
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emabonacchi
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Ok, the problem seems solved!
I did some big errors in connections. The problem is i don't speak english very well, so it's a little difficult to me to understand the manual....

.....but now i have another problem......:(

Well, every leds on the system is ok.
I have connected my laptop in order to download configuration.
Connection between Pc and Cp9000 is estabilished and some messages appares on the screen:

1) "Setting system clock with pc clock?" ....Yes...
2) "The File Sysem 18 is not compatible with this version. Continue anyway?"...... hmmmmm.

Well, trying to continue, the download does not continue.
So i have tryed to convert the file system to 17. Same result. I have tryed every possible number of file system, but the result is the same.

At the end, i have tryed to return to the file system 18 and this too does not works now.....

Am i a real disaster?....



 Posted: Tuesday Aug 10th, 2010 01:43 pm
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slychiu
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When you start a new file, choose the Comfort Model corresponding to your Comfort

The models are
Comfort I Pro - File system 18
Comfort I Entry - File system 17
Comfort II Ultra - File system 34
Comfort II Opt File system 30



Which model of Comfort do you have?
You can also read the label on the U1 IC on the Comfort PCB and let us know what it is so we can advise

Which version of Comfigurator are you using? Are you using the latest version 3.1.9 or above, see http://www.comfortforums.com/forum20/1798.html as this will prevent you from writing the wrong file system lke you have done


Once you have selected the correct file system you can write to Comfort and fix the wrong file system problem



 Posted: Tuesday Aug 10th, 2010 02:13 pm
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emabonacchi
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I am not sure which model is the mine (on the label i only read 'cp9000'), but i seem to remember when i bought it, it is a Comfort II ultra.

However, i have tryed to change every file system.....

Only the first time it was possible to connect to Ucm.

All the times after the first, i changed file system in my .cclx file, the response is "Unable to connect to ucm".


It seems impossible, because the first time, with the file system 18, the download attempt to start..
I have cut off the power and resetted ucm, but now it seems not to response at all.



 Posted: Tuesday Aug 10th, 2010 02:23 pm
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slychiu
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Comfort II Ultra is file system 34
Switching off power while in the middle of downloading may have corrupted something

In Comfort what the the state of the green and red leds

On the UCM are the red D9 and Green D10 leds blinking

What type of UCM do you havem is it Rs232? Have you checked the serial port is correct in your Options > Settings in Comfigurator

Are you using Comfigurator 3.1.9? Make sure that you upgrade to this in order to avoid more problems as this does not let you write the wring file system like you tried to do




 Posted: Tuesday Aug 10th, 2010 02:31 pm
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emabonacchi
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Led d9 and d10 are blinking fast as usual.
Comfigurator is the last version (3.1.9 downloaded today morning) and ucm is serial. I have set the right com port, i am sure.






 Posted: Tuesday Aug 10th, 2010 02:35 pm
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emabonacchi
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When tomorrow morning i tryed to download and ucm connection was estabilished, before estabilishing, the laptop waited some moments (thinking...) and then connection between Pc and Ucm was estabilished.

Now, when i press 'download pc-ucm', the error message appares immedyately... it seems just like the cable is not connected and Pc has nothing to think....




 Posted: Tuesday Aug 10th, 2010 03:21 pm
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emabonacchi
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On the master panel, the green led is on and the red led blinks slowly.



 Posted: Tuesday Aug 10th, 2010 05:24 pm
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emabonacchi
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I suppose the download was not began.
A 'status progression bar', came on the screen, but no progress. I have wait about 10 minutes, but the status bar was still at zero, so i have interupt the process.... i think no other thing was possible for me to do....




slychiu wrote:

Switching off power while in the middle of downloading may have corrupted something



 Posted: Wednesday Aug 11th, 2010 01:31 am
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ident
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Can you disable Flow Control on the UCM. Remove all shunts on SW8
Also in Comfogurator, > Options > Connections where you enter COM port, set Handshake as None

If possible take a photograph of the Comfort and UCM and send to support@cytech.biz

Last edited on Wednesday Aug 11th, 2010 01:36 am by ident



 Posted: Wednesday Aug 11th, 2010 05:37 am
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emabonacchi
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The shunts on Sw8, was previously all removed... :(
In Comfigurator,i have tryed to set Handshake as 'yes' and then as 'no'. Then i have tryed to set shunt 'H' open and then closed, but the result is the same.

As i try to download, immediately the error message appares on my screen.

Yesterday evening i have tryed to change the laptop..... same result.......

I am beginning to be desperate......

ident wrote:
Can you disable Flow Control on the UCM. Remove all shunts on SW8
Also in Comfogurator, > Options > Connections where you enter COM port, set Handshake as None

If possible take a photograph of the Comfort and UCM and send to support@cytech.biz



 Posted: Wednesday Aug 11th, 2010 05:50 am
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ident
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Can you send a photograph of Comfort and UCM with connections to support@cytech.biz

How many UCMs and Keypads do you have connected?



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