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 Posted: Sunday Jun 12th, 2011 09:38 am
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brianza
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This morning I tried upgrading the firmware of my comfort Ultra II to the latest 5.215 this to take advantage and test the new iPhone app.

I have an ethernet UCM so assumed that so long as :

1. I have the prog cable connected to the comfort
2. The other ends (2 and 4 pin connectors connected to the ethernet UCM)
3. The shunt on the programming jumper

I was ready to go. Unfortunately comfigurator reported a problem and now comfort seems dead with the exception that the keypad are beeping continuousily as they seem to have lost comms with the comfort.

Was this the right procedure and was I right in attempting to program comfort via my LAN?



 Posted: Sunday Jun 12th, 2011 09:53 am
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ident
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What was the error reported by Comfigurator? At what stage did the error occur? If it happens again copy the Monitor I/O and send to support@cytech.biz

Not to worry, if an error occurs during firmware upgrade with the programming cable, check the connections  again, switch off power to Comfort  and on again.
Restart Comfigurator and do the Firmware upgrade again

The PP2 shunt should be on Comfort not the UCM



 Posted: Sunday Jun 12th, 2011 11:29 am
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brianza
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Hi,

the comfort is currently not responding to any commands. Each time I turn the comfort off and on you just get the beeping sound coming from the keypads (meanin no connection to comfort) and nothing else.

Is there a way to reset the comfort to at least be able to do the firmware upgrade again?



 Posted: Sunday Jun 12th, 2011 11:48 am
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brianza
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I have just tried something else and thought that this info may be useful. If I remove the shunt and programming cable from the comfort and turn the power off and on again. The keypads still beep but now I also hear a relay-like clicking sound coming from the comfort. Does this provide any clues?



 Posted: Sunday Jun 12th, 2011 12:39 pm
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ident
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The firmware is currently erased so there will be no normal operation. The UCM should be able to upgrade the firmware with the programming cable and P2 in place
Try connecting the programming cable again and shunt the PP2
What is your Comfigurator version?
Before you start, enable the Monitor I/O in View menu
Try the firmware upgrade and if there is an error, Copy the Monitor I/O window to clipboard and send it to support@cytech.biz
What is the error message?
Remember to let us know the Comfigurator version because very old versions may not support this so well




 Posted: Sunday Jun 12th, 2011 12:43 pm
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ident
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Also your UCM needs to have firmware 5.178 and above as documented in http://www.comfortforums.com/forum4/1216.html



 Posted: Sunday Jun 12th, 2011 01:39 pm
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brianza
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my ethernet ucm is 5.164

from configurator i get:

> UB0100FE
> UB0100FE
> UB0100FE
> LI****
> LI****
> LI****
> UB0100FE
> UB0100FE
> UB0100FE



 Posted: Sunday Jun 12th, 2011 01:48 pm
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slychiu
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The problem is your ucm 5.164 is not able to complete the firmware upgrade
You need to get the ucm firmware upgraded to 6.002
This will allow you to upgrade the comfort firmware



 Posted: Sunday Jun 12th, 2011 01:52 pm
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brianza
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And to do this I need a new UCM right?



 Posted: Sunday Jun 12th, 2011 02:27 pm
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slychiu
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You need another ucm not neccesary a New one. Do you know another installer who has one?
Whereabouts are you?



 Posted: Sunday Jun 12th, 2011 02:31 pm
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brianza
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Hi,

I am on the island of Malta and am the only CBUS certified and Comfort installer on the island. I guess I am stuck



 Posted: Monday Jun 13th, 2011 01:31 am
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In that case you do need another UCM, but this wilol allow you to upgrade the Comfort and the other UCM. Both UCMs wil be able to upgrade their own firmware in future



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