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UCM/Ethernet Fails to Connect
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 Posted: Saturday Oct 1st, 2011 03:05 pm
   
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raygregg114
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I have just installed a UCM/ETH02. I have used the TIBBO DS Manager to se the IP address and saved. I run comfigurator and login but if I try to read andthing from comfort I cannot and tells me the UCM has failed to connect. If i try to log in again I cannot. If i leave it a while it starts the process above again. Also gices codes that I don't reconise, see attached. Any ideas

 



 Posted: Saturday Oct 1st, 2011 05:49 pm
   
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juwi_uk
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Are you using the latest version of Comfigurator 3.3.3.0?



 Posted: Sunday Oct 2nd, 2011 02:11 am
   
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ident
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Have you set the connection to the same IP address and port
In Options > Settings
UCM Connection should be NETWORK
IP address and PORT should be entered according to the DS Manager settings



 Posted: Sunday Oct 2nd, 2011 09:03 am
   
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raygregg114
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using Comfigurator 3.3.1, does this matter and yes the UCM and the systems are the same IP and port.



 Posted: Sunday Oct 2nd, 2011 09:15 am
   
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raygregg114
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changed to comfigurator 3.3.3 but still the same. Logged in to system and went to Transfer - Set Comfirt Date and Time, nothing happened then after about 15 - 20 seconds a message appeared - UCM unreachable see attached.

Attachment: Comfort 021011.PNG (Downloaded 73 times)



 Posted: Sunday Oct 2nd, 2011 09:27 am
   
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ident
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On the UCM, check LEDs D9 (red) and D10 (green)
Both of them should be blinking if the UCM is communicating with Comfort




 Posted: Sunday Oct 2nd, 2011 09:34 am
   
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raygregg114
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D9 Red and D10 Green both on and blinking. Also why do i need the multi coloured programming cable connected all the time. I installed the UCM and it said it was only to be used for upgrading but the UCM will not power without it.



 Posted: Sunday Oct 2nd, 2011 09:39 am
   
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ident
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You should not have the programming cable connected at all unless for programming

You need to connect the white RS485 cable between the UCM and Comfort to provide power and communications




 Posted: Sunday Oct 2nd, 2011 09:46 am
   
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raygregg114
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Also just noticed if i log in and go to system information there is no detail supplied see attached. Is there a problem with my cabling as I am using a normal patch lead should it be a crossover cable?

Attachment: Comfort 021011_2.PNG (Downloaded 68 times)



 Posted: Sunday Oct 2nd, 2011 09:48 am
   
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raygregg114
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white cable is connected as well but no lights are on until the program cable is attached



 Posted: Sunday Oct 2nd, 2011 09:56 am
   
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ident
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System information cannot be obtained if you cannot get information from the UCM

It looks like you have a problem in the connections
Can you send a photo of the connections between the UCM and Comfort to support@cytech.biz



 Posted: Sunday Oct 2nd, 2011 10:23 am
   
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raygregg114
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Hi, Photo emails as requested



 Posted: Sunday Oct 2nd, 2011 02:08 pm
   
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raygregg114
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Hi, probably still got a problem with needing the program cable attached but I can now communicate with confort by changing to IP address from 76 to 20 see attached

Attachment: Comfort 021011_4.PNG (Downloaded 58 times)

Last edited on Sunday Oct 2nd, 2011 02:09 pm by raygregg114



 Posted: Sunday Oct 2nd, 2011 02:11 pm
   
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raygregg114
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Hi, see attached system info, How do i get the UCM version displaying and what TYPE should it be, it is currently set to "GENERAL".

Attachment: Comfort 021011_3.PNG (Downloaded 58 times)



 Posted: Sunday Oct 2nd, 2011 02:19 pm
   
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If you need the program cable connected you still have some sort of a connection problem which is not clear from the photo that you send

The Ethernet IP address must be the same as the one set in DS Manager, otherwise it would not work

The UCM type is General. However the uCM and other modules can be discovered by using the Scan Modules button in the Modules Tab



 Posted: Monday Oct 3rd, 2011 07:23 am
   
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raygregg114
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Hi, I have tried connecting a different white cable, tried connecting to GSM first then ETH but still the same, need program cable. As for the IP Address it was set to 192.168.1.76 in both places but when i connected it dropped the connection after you tried to do something but when I changed it to 20 it works OK. I will take some more photos of the connection and forwaed to you later.



 Posted: Monday Oct 3rd, 2011 09:45 am
   
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juwi_uk
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If your host address works on 20 but not 76 then presumably DS Manager should have changed also to 20? Sounds like you are usind DHCP then for your UCM (ie see a screenshot from my UCM settings in DS Manager)?

If this is the same for you then IMHO may be best to use a static IP address for your UCM and in whatever you use as your DHCP server (presumably your router) then add this address to the pool address reservation list so that only the Comfort UCM can lease this address.

Julian

Attachment: DSMan.png (Downloaded 49 times)



 Posted: Monday Oct 3rd, 2011 10:10 am
   
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raygregg114
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Hi Julian, Yes both DS Client and Comfort were set to 76 but I had login problems, reset to 20 and it seems to have cured the problem. I have been told that any address above 70 is used for a DHCP range from my BT Router and if possible keep below this. Probably why it is now working but useful to know.



 Posted: Monday Oct 3rd, 2011 12:09 pm
   
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There is a fundamental problem in having a different IP address for DS Manager and Comfigurator. It cannot work if set up properly. Connecting the Programming cable prevents the device connected from working.
Do you have only 1 UCM?

What is the prograjming cable connected to?

Can you remove the LEM from Comfort so it does not block the white cable in the photo which you sent (shown below)

Can you also take a photo of how the Programming cable is connected

Attachment: DSC_1302.JPG (Downloaded 47 times)



 Posted: Monday Oct 3rd, 2011 12:50 pm
   
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raygregg114
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Hi, My IP address problem no one seems to have grasped but I believe I have it sorted. Both IP addresses are set the same in DS Manager and Comfigurator. The program cable is connected fron the comfort main panel to the UCM. I have the white cable connected from Comfort (RS485) to UCM/ETH02 (JP2) and then to UCM/GSM. I will forward photos of cabling shortly. 2 UCM's installed (eth02 & gsm2).



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