| Posted: Friday Jan 8th, 2016 03:08 pm |
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1st Post |
wiredhome
Comfort Distributors
| Joined: | Thursday Apr 12th, 2007 |
| Location: | Dublin, Ireland |
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HiAnybody know how to clear the phone trouble message.I have a customer who due to bad weather lost his line for a few days.the line is back up now but the comfort seems to have held the line. and is showing phone trouble on the keypad, he has set and unset the system but cannot clear it.trying not to go to site as it 150kms away.regardsNiall Last edited on Friday Jan 8th, 2016 03:09 pm by wiredhome
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| Posted: Friday Jan 8th, 2016 03:40 pm |
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2nd Post |
slychiu
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The line should release automatically. You do not have to do anything.
I suspect that the phone circuits were damaged by the lightning
The board will need to be repaired or replaced. Cytech can offer a discount for replacement
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| Posted: Thursday May 5th, 2016 08:02 am |
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3rd Post |
davids
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If phone circuits have been damaged do I have to replace whole main board. I have Comfort I Ultra. How can I get my phone line working bypassing Comfort?
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| Posted: Thursday May 5th, 2016 08:14 am |
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4th Post |
slychiu
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you can rewire your phone line to bypass Comfort if you suspect that the circuit is damaged
Comfort 1 was discontinued 10 years ago replaced by Comfort 2. you will have to get an upgrade if you want to replace the main board
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| Posted: Thursday May 5th, 2016 09:05 am |
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5th Post |
davids
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With Comfort off the phone line is dead - what does that mean? Also the phone company say there is a line fault. Could this be because of Comfort? How do I wire to bypass Comfort? Last edited on Thursday May 5th, 2016 09:06 am by davids
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| Posted: Thursday May 5th, 2016 09:56 am |
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davids
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The phone company will be sending a technician out tomorrow to check my line. I want to be sure that Comfort isn't now the cause of my inoperable dead phone line. Please advise ASAP. 
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| Posted: Thursday May 5th, 2016 12:53 pm |
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slychiu
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Just Disconnect the telephone line and the house telephones from Comfort.
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| Posted: Thursday May 5th, 2016 03:25 pm |
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| Posted: Thursday May 5th, 2016 03:42 pm |
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slychiu
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http://www.cytech.biz/installation_manual.html
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| Posted: Friday May 6th, 2016 02:09 am |
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10th Post |
davids
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Please see attached photo. In order to bypass Comfort should I be disconnecting the pair of blue wires and orange wires and joining them together. If so in what order?
Attachment: Comfort.jpg (Downloaded 22 times)
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| Posted: Friday May 6th, 2016 06:06 am |
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11th Post |
slychiu
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the polarity is not important for the telephone line
Join the 2 wires from TEL in to TEL OUT
Also it is better to restrict questions to one topic /thread otheerwise it makes it more difficult to figure out what has been answered and what hasnt and to follow the progress of the problem
You have posted here and here http://www.comfortforums.com/forum77/4445.html
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| Posted: Saturday May 7th, 2016 05:53 am |
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12th Post |
davids
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 A happy result. I joined the wires as you suggested. Another phone technician came out yesterday and discovered that the technician who had come out the previous day to address a fault that was affecting our internet usage has actually damaged our phone line. He remedied that fault and now everything is OK.
I really appreciate the help you provided in dealing with this issue.
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| Posted: Saturday May 7th, 2016 06:15 am |
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13th Post |
slychiu
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So your 10 year old comfort 1 is still working
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