Comfort  Automation/ Security System Forums Home
Home Search search Menu menu Not logged in - Login | Register

Loss of Audio output on keypads.
 Moderated by: admin
 New Topic   Reply   Printer Friendly 
 Rate Topic 
 Posted: Sunday Aug 19th, 2018 11:32 am
   PM  Quote  Reply 
1st Post

Joined: Thursday Apr 9th, 2015
Posts: 2

  back to top

recently the Audio confirmation, e.g. "Night mode" ceased on the system. As a first step I decided to look at the logs rather than diving into the alarm box and checking the speaker wiring, which I think was the right decision.
I upgraded the configurator to and, incidentally, it gives an "Unhandled exception" error whenever you click on a topic in the left hand window. (Windows 10 32 bit fairly up-to-date) It said there was a module error (I presume in comfort) and updated that and then I was able to download the log. (Pity it doesn't paginate so you can print off the last 50 entries or so.) 
What I spotted was that a recent entering of my unlock code to see if would clear things triggered the following sequence.
DSP/Voice fail 96. 
DSP/Voice Restore 97. 
Reset 97. 
After this audio was restored.
Where can I find this in comfort? are they action codes or responses. Where can I find a description of what is going on? Is something failing? should I take action? Why did entering the user code fix things this time but previously had not fixed things.
Any pointer to documentation or answers would be appreciated.

Attachment: Alarm log Aug 18 2018.JPG (Downloaded 16 times)

 Posted: Monday Aug 20th, 2018 02:21 am
   PM  Quote  Reply 
2nd Post

Joined: Saturday Apr 29th, 2006
Location: Singapore
Posts: 5507

  back to top

The event log is most self explanatory. Details can be found in the Comfort serial protocol, download from under the command E?
DSP Voice failure means the voice had a problem. If the voltage to the Comfort drops suddenly, the DSP voice engine may shut down ato protect itself against corruption. A reset normally restores the function unless it is really corrupted
So in your case it restored otself after the reset which is fortunate

 Current time is 05:57 am

UltraBB 1.172 Copyright © 2007-2014 Data 1 Systems