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UCM/ETH03 Questions - Printable Version

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Pages: 1 2

- nightmare.bk - 10-01-2014

Hi Cytech, I have a question, I need your help.
Now, I using ~ 600 CM9000-Log + ETH for my project.
I have a problem:
- When I click on Setting and go to CSM, I discover ETH, IP:192.168.0.109 (my computer IP:192.168.1.100), it\'s red. I try upgrade it but it\'s failure. Then I change IP of ETH to 192.168.1.169 and upgrade again.
Sometime: it\'s successful, sometime it\'s failure,\"no response, check TPFT...\". After that, I can not recognize ETH (I try to reset but it is not ok).
I don\'t know how to fix it. Give a warranty Sad ?

- slychiu - 10-02-2014

Quote: - When I click on Setting and go to CSM, I discover ETH, IP:192.168.0.109 (my computer IP:192.168.1.100), it\'s red. I try upgrade it but it\'s failure. Then I change IP of ETH to 192.168.1.169 and upgrade again.
The IP Address shown in RED means the ETH03 is on the wrong subnet
Your PC IP address is a different subnet 192.168.1.100 from the ETH03 192.168.0.109

You should not be upgrading the firmware because there is nothing wrong with the firmware
Just change the IP address to the same subnet eg 192.168.1.100 or check the DHCP box and submit
I repeat that you do NOT upgrade firmware because of this


If you cannnot find the ETH03 do a Reset to Default as shown in the UCM/ETH03 manual


  1. Press and hold SW2 switch.
  2. Press SW1 RESET once.
  3. The Green D2 LED on the ETH03 will turn off for about 5 seconds and then
  4. turn back on.
  5. Maintain the press-and-hold of the SW2 switch until another cycle of turning
  6. off and turning on of the D2 LED on the ETH03 module. This will take around
  7. 10 more seconds.
  8. Run the CS Manager software to discover the ETH03 module.

It is important to have the UCM Manual which can be downloaded from https://www.cytech.biz/ucm_manual.html in order to prevent any more problems on your project



- nightmare.bk - 10-02-2014

Ok, I understand. But I only use 1 port. If I want to use 2 ports of ETH, I need upgrade for ETH (new firmware).

- slychiu - 10-02-2014

Yes you need to upgrade to new ETH03 firmware to support 2 portss
Upgrade to ETH03 General 1.12 from https://www.cytech.biz/eth03_firmware.html

You must also upgrade Comfort server manager to 2.04
This can be done in Comfigurator when you run CS Manager. It will check if you have the latest  CSMANAGER  and if not ask you if you want to upgrade

You must upgrade CS Manager before you do the  upgrade firmware ETH03

But this is separate from IP address not in the same subnet


You need to change the IP address to the same subnet before you upgrade the firmware

Do the reset to default procedure in the last post if you cannot see the ETh03


- nightmare.bk - 10-02-2014

Thanks for your help Smile