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+-- Forum: Support (https://www.comfortforums.com/forum-2.html)
+--- Forum: Problems & Troubleshooting (https://www.comfortforums.com/forum-36.html)
+---- Forum: Firmware Upgrading Problems (https://www.comfortforums.com/forum-111.html)
+---- Thread: Firmware Upgrading System failure (/thread-5069.html)
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- slychiu - 06-11-2019
It seems you may be trying to log in. Do Not Log in
Remember to Short PP2 shunt before trying
Go to Transfer > Firmware Upgrade using UCM Firmware cable
Then select the File
The upgrade will start
- raygregg114 - 06-11-2019
double checked all cables and still getting same message. PP2 shunt is in place and i am not logging on. When i right click on the controller and do download firmware upgrade a message appears saying unable to obtain upgrade information.
Siren is going and keypads are beeping as per instructions.
- slychiu - 06-11-2019
Downloqad the firmware from here
https://www.cytech.biz/comfort_ultra_firmware.html
- raygregg114 - 06-11-2019
File 7.153 downloaded to PC but still getting message about UCM settings as previous
- slychiu - 06-17-2019
This is an update on the problem reported.
UCM/ETH02 does not work when upgrading Firmware by right-Clicking on the module and selecting Upgrade. UCM/ETH02 was discontinued many years ago and does not support this newer function. This is why the initial Firmware upgrade did not work.
UCM/Eth02 can only do the upgrade by UCM Firmware Upgrade cable. This method managed to upgrade the ULT Firmware and get the system back to normal
- raygregg114 - 06-19-2019
Changed to GSM4(3g) yesterday and working fine will change to ETH03 later today.
- raygregg114 - 06-19-2019
Upgraded to ETH03. all went well and unit is getting IP address. When i scan for modules i get the message
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Comfigurator
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Failed to connect to UCM - please check the UCM Connection Settings
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When i go back into the ETH03 it has the IP address and is at current software version.
- raygregg114 - 06-19-2019
SORTED. Comfort not set to same IP Address as ETH03. Changed and all working as normal.