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+-- Forum: Support (https://www.comfortforums.com/forum-2.html)
+--- Forum: Problems & Troubleshooting (https://www.comfortforums.com/forum-36.html)
+--- Thread: Bypassing a zone (/thread-1962.html)
- hendy - 08-25-2010
[user=2628]emabonacchi[/user] wrote:
Quote:Sure. I have writted the cclx file and not the ccl file.For the keypad LCD screen, did you push #1 or *1 together?
And now i have another problem.... this message on the lcd screen
Text wrong push#1 togheter
Then a message Downloading, but many minutes passed and nothing happens.....
I have done a bad thing trying to update the system i think.....
I assume you saw the message \"Downloading...\" but did you see the downloading progress bar on the second lane of LCD screen?
What is the firmware version of your keypad?
Press #9 together on the keypad to see the keypad firmware version.
Vocab upgrade consists of 3 parts and will take around 25 minutes to complete.
Did you see the message \"Please reset Comfort to complete the sentence upgrade operation\" at the end of the Vocab upgrade process?
- emabonacchi - 08-25-2010
I pressed *1 ans i saw progress bad after the line \'Downloading\', but downloading does not begin. Only the first piece of the progress-bar appares and then stop.
- slychiu - 08-25-2010
You did not say what the keypad firmware version is by pressing # and 9 together
Run the Comfort Bus Monitor in Tools if you are using Comfigurator 3.1.9 (Do not use 3.2.2)
This allows the communications on the Comfort Bus to be seen
Select the COM Port and enter your code in the box and press Start
Then press the *1 on the keypad
Press the Save button, then send the saved text file to support@cytech.biz
- emabonacchi - 08-25-2010
Keypad is ID1 ver 1.08 e
- emabonacchi - 08-25-2010
File sent.
- hendy - 08-26-2010
Hi Ema,
What is your current Comfort firmware?
Is it ULT 5.183?
You can verify this from Comfigurator software, Transfer menu > System Information...
- emabonacchi - 08-26-2010
I have installed some days ago the lastest firmware.