+- Comfort Automation/ Security System Forums (https://www.comfortforums.com)
+-- Forum: Support (https://www.comfortforums.com/forum-2.html)
+--- Forum: Problems & Troubleshooting (https://www.comfortforums.com/forum-36.html)
+--- Thread: COMFORT SYSTEM HALT and TOUCHCREEN ISSUES (/thread-1234.html)
- shah - 11-19-2008
Hi Chiu,
On our conversation yesterday, i will try to get these information needed by you once it occurs again. FYI, this will only happen if there is a severe thunderstorm :
a) The state of LED on board
b) The state of LED on keypad
c) The Voltage input on panel
d) The heat emitted by the cut off fuse (orange component)
On the touchscreen, I still couldn\'t figure out on how to work out the keypad. I have followed the steps shown on the manual but it just doesn\'t work so I dont include the keypad page on my touchscreen. But the zone state works great (application 1). But anyway, Clipsal has come out with the new MKII touchscreen, and I will try to setup the keypad page on it ASAP.
Regards,
Shah
- admin - 11-27-2008
Shah
Still no thunderstorms in KL yet?
- shah - 12-02-2008
Hi Chiu,
There is but I am not too sure whether it is appropriate for me to say this... unfortunately the board failed to hang.
Will update you once I have the data. And as Ive said to you earlier, this might happen once in few weeks or maybe a month.- shah - 02-24-2009
Hi Chiu,
A few days ago there was a severe thunderstrom. The comfort system installed at the same home triggered the siren off. The owner couldn\'t disarm it through keypad (not responding) and since it was late at night and we were away, my colleague has instructed him to turn the power off and remove the backup battery connection. And return on the power without connecting the battery. I came back on the next evening, reconnect the battery and check the system. My findings are :-
a) System disarm
On keypad - Green an Red (AC) LED Flashed
On controller - Green LED Flashed
b) System Armed
On Keypad - Green and Red (LED) Flashed while RED (Arm) was steady
On Controller - Red LED was steady
It is so weird although we have entered the correct sign in code and has connected the battery, the AC indicator and the Green (LED) don\'t revert back to their normal state. Only after sytem reset through engineer sign in code (engineer +742), the state of these LEDs are fine.
FYI, This board was given by Clipsal to me for testing and he has mentioned that this panel might solve the system halt issue.
(version 5.121 firware type week)
The cut off fuse doesnt seem to be hot or warm.
regards,
Shah
- shah - 02-24-2009
Hi Chiu,
A few days ago there was a severe thunderstrom. The comfort system installed at the same home triggered the siren off. The owner couldn\'t disarm it through keypad (not responding) and since it was late at night and we were away, my colleague has instructed him to turn the power off and remove the backup battery connection. And return on the power without connecting the battery. I came back on the next evening, reconnect the battery and check the system. My findings are :-
a) System disarm
On keypad - Green an Red (AC) LED Flashed
On controller - Green LED Flashed
b) System Armed
On Keypad - Green and Red (LED) Flashed while RED (Arm) was steady
On Controller - Red LED was steady
It is so weird although we have entered the correct sign in code and has connected the battery, the AC indicator and the Green (LED) don\'t revert back to their normal state. Only after sytem reset through engineer sign in code (engineer +742), the state of these LEDs are fine.
FYI, This board was given by Clipsal to me for testing and he has mentioned that this panel might solve the system halt issue.
(version 5.121 firware type week)
The cut off fuse doesnt seem to be hot or warm.
regards,
Shah
- admin - 02-25-2009
Shah
You need to check before switching off the system. The resetable fuse has activated because the lightning has caused a high voltage somewhere in the cables
This high current causes the fuse to open and system to shut down to protect itself. Once you switch off and on the overvolateghas gone and things are back to normnal, the fuse recovers
Next time ask them to disconnect the siren instead of switching off the power and AC so you can go there to check
- miguardz - 12-03-2009
Dear Chiu,
I have a client which experience the same thing. The same senario as explain by Shah. We did the same action just like your explanation to Shah. Things are back to normal again.
is there a solution to avoid the user misunderstanding that the system is no good due to lighting maybe the system will auto trigger a msg play saying power surge call engineer for system reset.
- slychiu - 12-03-2009
I asked Shah to test certain things in my answer.
Next time this happens;
Do Not switch off the system at all costs
Disconnect the siren if it is sounding
- The state of red and green LEDs on board
- The state of LEDs on keypad
- The Voltage between 12V and COM on panel
- The heat emitted by the resettabe fuses fuse (orange component)