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+-- Forum: Products (https://www.comfortforums.com/forum-3.html)
+--- Forum: KT03 Touchscreen Keypad (OBSOLETE) (https://www.comfortforums.com/forum-90.html)
+--- Thread: Touch causes blank squares (/thread-2220.html)
- marinoss - 04-01-2011
Has anyone experience this problem: when you touch an icon a square appears at the point you touch which makes the icon to disappear. Touching the screen at various points creates a lot of blank squares making the screen unusuable. To clear the blank squares you have to go to another page and come back.
- HeFeng - 04-01-2011
Hi,Marinoss,can check with you? what firmware version of KT03 you are using,our latest version is 1.010, you can download it at https://www.cytech.biz/kt03_firmware.html?category_id=101 if you are not using the latest one!
- marinoss - 04-05-2011
Hello, before installing the keypad to the customer we upgraded it to firmware 1.007.
Could you please confirm that the firmware you suggested (1.010) fixes this problem since we would like to visit the customer and provide a solution rather than go there and experiment.
Thanks!
- HeFeng - 04-06-2011
Hi, Marinoss,version 1.010 is mainly for fixing the problem happened in portrait setting. Please download from https://www.cytech.biz/kt03_firmware.html
The problem you mentioned never happens in landscape setting, but may happen in portrait in some cases. If your setting is portrait, version 1.010 can solve the problem,anyway, we suggest the customer always use the latest version, and we will provide the customer more easier way to upgrade the firmware in the near future!
- marinoss - 04-06-2011
Just to confirm that the setup to our customer is in portait. So we will do the upgrade and let you know of the results.
- gazza - 04-16-2011
Hi Marinoss,
I have the same problem - currently 1.007, in portrait.
I will be upgrading to 1.010 soon so will let you know if clears the problem
- gazza - 05-08-2011
Yep taken me a while to get around to it, but this fixed my problem