+- Comfort Automation/ Security System Forums (https://www.comfortforums.com)
+-- Forum: Software Applications (https://www.comfortforums.com/forum-4.html)
+--- Forum: Comfigurator (https://www.comfortforums.com/forum-20.html)
+---- Forum: Comfigurator 3.x Old Versions (Archive) (https://www.comfortforums.com/forum-87.html)
+---- Thread: 3.2.8 didn't work for me (/thread-2256.html)
- Pgordon - 05-09-2011
I installed 3.2.8 over the weekend, but immediately hit a problem and had to revert back to an earlier version.
After install, I got the missing file exception as noted by many others which was easily resolved by adding the missing file back from the link in the forum post. Thereafter it would start up OK, and apparently all looked well...
However, *ANY* attempt at communication with Comfort caused comfigurator to absolutely lock up... it would show \"(Not Responding)\" in the title bar, and it became completely unresponsive to any input. No amount of time passing resulted in it coming back to life (I left it in this state overnight, and it was still frozen the next morning). When in this state the only possible course was to kill the program via Task Manager.
I did numerous reboots and tried numerous different options that required communication with Comfort; - Scan for modules, set time, upload config etc. - any & every attempt to communicate with the panel ended with the application freezing.
So I uninstalled it via control panel, reinstalled an older version, repeated the above actions, and everything was back functioning as normal & I was able to upload a config file with no such problems, thus seemingly exhonorating my PC or other parts of the infrastructure as being the cause...
Note that during the above tests I tried both with my normal config file loaded, and with an \"empty\" config and the results did not vary, so I don\'t believe anything in my config file could have been the cause.
So for now I am back running an older version and I guess I\'ll try again when 3.2.9 comes out... :-(
Regards
Paul G.
- slychiu - 05-09-2011
Thats strange, we did not encounter this in our testing
Are you using the UCM/USB, and do you have the checkbox \"Via KT03\" checked in Options > Settings
When you check this box and try to communicate by UCM/USB the coommunications will fail. Even if you uncheck the box, you will not be ablee to communicate until you have closed the program and started again
What version of Comfigurator works for you?
- Pgordon - 05-09-2011
Hi Chiu
No, I\'m currently using RS232 UCM
I went back to version 3.2.4 - for no other reason than that was the most recent previous version that I had to hand ready to install...
This is running on a VM under ESXi4.1. the VM is running XP Pro SP3 32-bit. The COM port is provided to the VM via an IP-RS232 server, so the the XP machine has a virtual COM port driver installed. All this has been working for some considerable time - and indeed, still does work with the install of 3.2.4 that I have on there currently...
Cheers.
Paul G.
- slychiu - 05-09-2011
Comfigurator 3.2.8 removed the hardware handshake option.
SW8-H should be removed on the UCM to ignore Hardware handshake
What UCM fiirmware do you have?
- Pgordon - 05-09-2011
5.156 as best as I can tell (not local to it right now to double-check).
The hardware handshake option sounds feasible; - I certainly didn\'t make any changes to any UCM switches as part of the comfigurator upgrade... - I wasn\'t aware I might have needed to...
Cheers.
Paul G.
- ident - 05-10-2011
The warning to remove the SW8-H shunt has been added to the announcement of 3.2.8 at http://www.comfortforums.com/forum20/2234.html
Let us know if that fixes your problem