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+--- Thread: Comfort C2 - Pre 5.054 bug? (/thread-226.html)
- garym999 - 10-01-2006
I have one remaining C2 system out there on pre 5.054 firmware, just waiting to be upgraded. I have now had a message from the client to say the unit has locked up with \"commiunications failure\" on the keypad. Also the keypad will not respond to any keypresses
As I have remote VPN access I have tried talking to the comfort via ethernet. While I can ping its interface OK. I cannot logon.
After getting the customer to disconnect the battery and cycle the mains power to reset the system. I can now log on. The event log shows the following...
09/19 00:00 Reset
09/19 00:00 Sign in - User #
09/19 00:00 Mode Change #Security Off
09/19 00:00 RS485 tamper #Comfort Controller
09/19 00:00 Alarm Type #AlarmAbort (20)
09/19 00:00 Sign in - User #1
09/19 00:00 Mode Change #Security Off
09/19 00:00 Sign in - User #1
09/19 00:07 Reset
09/19 00:07 Sign in - User #
09/19 00:07 Mode Change #Security Off
The RS485 tamper explains the communications failure on the keypad and my in ability to login over the ethernet UCM. Is this a symptom of the bug or could I have another problem?
- slychiu - 10-01-2006
This may be caused by the bug on the recorded messages
Can you tell the user to erase all messages, in user menu press 2 for messages, 3 to erase saved messages.
- garym999 - 10-01-2006
Thanks for the prompt reply. I\'ll pass the info on and make an effort to get the firmware changed. I have it here just need to sort a visit.
I guess this is for Comfort V3 but would be great if this could have been flashed via the serial or ethernet UCM.
- slychiu - 10-02-2006
Unfortunately the CPU does not have flash, but we are working on such a feature for next year. You cannot have everything you want at one time
- garym999 - 10-02-2006
You know us lot we want everything, Hence for comfort v3.
I\'m sure we all would have a load of input for that. As time gets closer may be there should be a seperate forum to help address and prioritise our needs.
- slychiu - 10-02-2006
We do have a forum \"Comments Suggestions and feedback\" http://www.comfortforums.com/forum22/ where you can start a new topic for your wishlist