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+--- Thread: Multiple SMS messages sent on trigger (/thread-2450.html)
- ninotorres - 09-04-2011
I think I\'ve already see this question answered somewhere in the forum or the manual, but I can\'t find it again.
When the alarm is triggered it sends multiple SMS messages to the mobile phone configured. How can I configured Comfort to get only one SMS message to each of the configured mobiles?
Thanks,
Nino Torres
- ident - 09-05-2011
The UCM/GSM will only send 1 SMS message for each alarm
The possible reasons for sending multiple text messages are
- The alarm was repeated. If the alarm is triggered again by a zone, then a new message is sent giving the information about the new alarm zone. It is not possible or desirable to prevent this for the sake of security
- The UCM/GSM did not receive acknowlegement from the network saying the SMS was sent. This causes a resend. Check in thee event log. The sendong of SMS shhould be recorded as Dial No #(1-8) , SMS Acknoweldge. The SMS acknowledge event means the SMS was acknowledged by the network (NOT by the recepienT0 If it does not get this, the GSM will resend up to 5 times.
- ninotorres - 09-05-2011
Humm, ok.
I think my case is the first one you mention.
So I think my best shot is to delay multiple detections in the same zone, right?
Maybe it\'s not of value to have multiple detections with a second or so between them.
Thanks.
- ident - 09-05-2011
You can use the parameter Zone Auto-shunt Count in Configuration > Modules and Settings
The number is the number of times a zone triggered will cause an alarm. For Example if Zone Auto-shunt Count is set to 3, the same zone will cause an alarm 3 times. If trigerred again it will not cause a new alarm and this will not redial to the programmed numbers, until another new zone is triggered or the system is disarmed