+- Comfort Automation/ Security System Forums (https://www.comfortforums.com)
+-- Forum: Products (https://www.comfortforums.com/forum-3.html)
+--- Forum: UCMs (https://www.comfortforums.com/forum-146.html)
+---- Forum: UCM Problems (https://www.comfortforums.com/forum-73.html)
+---- Thread: UCM/Ethernet Fails to Connect (/thread-2491.html)
- ident - 10-02-2011
System information cannot be obtained if you cannot get information from the UCM
It looks like you have a problem in the connections
Can you send a photo of the connections between the UCM and Comfort to support@cytech.biz
- raygregg114 - 10-02-2011
Hi, Photo emails as requested
- raygregg114 - 10-02-2011
Hi, probably still got a problem with needing the program cable attached but I can now communicate with confort by changing to IP address from 76 to 20 see attached
- raygregg114 - 10-02-2011
Hi, see attached system info, How do i get the UCM version displaying and what TYPE should it be, it is currently set to \"GENERAL\".
- ident - 10-02-2011
If you need the program cable connected you still have some sort of a connection problem which is not clear from the photo that you send
The Ethernet IP address must be the same as the one set in DS Manager, otherwise it would not work
The UCM type is General. However the uCM and other modules can be discovered by using the Scan Modules button in the Modules Tab
- raygregg114 - 10-03-2011
Hi, I have tried connecting a different white cable, tried connecting to GSM first then ETH but still the same, need program cable. As for the IP Address it was set to 192.168.1.76 in both places but when i connected it dropped the connection after you tried to do something but when I changed it to 20 it works OK. I will take some more photos of the connection and forwaed to you later.
- juwi_uk - 10-03-2011
If your host address works on 20 but not 76 then presumably DS Manager should have changed also to 20? Sounds like you are usind DHCP then for your UCM (ie see a screenshot from my UCM settings in DS Manager)?
If this is the same for you then IMHO may be best to use a static IP address for your UCM and in whatever you use as your DHCP server (presumably your router) then add this address to the pool address reservation list so that only the Comfort UCM can lease this address.
Julian
- raygregg114 - 10-03-2011
Hi Julian, Yes both DS Client and Comfort were set to 76 but I had login problems, reset to 20 and it seems to have cured the problem. I have been told that any address above 70 is used for a DHCP range from my BT Router and if possible keep below this. Probably why it is now working but useful to know.
- ident - 10-03-2011
There is a fundamental problem in having a different IP address for DS Manager and Comfigurator. It cannot work if set up properly. Connecting the Programming cable prevents the device connected from working.
Do you have only 1 UCM?
What is the prograjming cable connected to?
Can you remove the LEM from Comfort so it does not block the white cable in the photo which you sent (shown below)
Can you also take a photo of how the Programming cable is connected
- raygregg114 - 10-03-2011
Hi, My IP address problem no one seems to have grasped but I believe I have it sorted. Both IP addresses are set the same in DS Manager and Comfigurator. The program cable is connected fron the comfort main panel to the UCM. I have the white cable connected from Comfort (RS485) to UCM/ETH02 (JP2) and then to UCM/GSM. I will forward photos of cabling shortly. 2 UCM\'s installed (eth02 & gsm2).