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Cannot connect to Comfort after power failure - Printable Version

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+--- Thread: Cannot connect to Comfort after power failure (/thread-3292.html)



- rodime - 02-20-2013

I had a power failure last night and noticed that the iphone app was no longer working immediately after. Not completely unusual. However, I can no longer connect to Comfort no matter what I do. I\'ve tried hard reset, restarting router, powering off comfort, no luck. Neither comfigurator or the iphone app can connect.

Comfort 2, Firmware 6.011, UCM Ethernet 6.012, comfigurator 3.6.4

Any ideas?


- Home - 02-20-2013

Can you see the ethernet module using DS manager?

Is the ethernet UCM adress 1 - we always set a remote access device to some other address other than 1 and try to use this ONLY for the app (or other application)


- rodime - 02-20-2013

DS Manager doesn\'t see it. The UCM ID is 1


- rodime - 02-20-2013

Found the issue!!. Somehow the power outage had affected the LAN port switch. I turned the switch on and off and all back to normal. Was nothing to do with comfort after all.

Thanks


- slychiu - 02-21-2013

Not everything is as good as Comfort in recovering from powwer faiuresBig Grin



- juwi_uk - 02-21-2013

Ah the wonders of battery backup!