+- Comfort Automation/ Security System Forums (https://www.comfortforums.com)
+-- Forum: Products (https://www.comfortforums.com/forum-3.html)
+--- Forum: UCMs (https://www.comfortforums.com/forum-146.html)
+---- Forum: Ethernet UCM/ETH03 (https://www.comfortforums.com/forum-113.html)
+---- Thread: ETH03 unresponsive (/thread-5148.html)
- Ian - 02-19-2020
Hi,I have a Comfort II Ultra, 7160. UCM01, 7.119, has ETH03I have 2 ports assigned, one for Configurator and one that my HomeSeer system connects to.Everthing has been working fine for some time.Recenly I noticed that I was not getting a connection through either port. I have a static IP.If I load Comfort Srver Manager, if the ETH 03 is responsive I can see it in Server Manager.
I spent some time looking at the system, the only way I could rectify the problem was to disconnect ETH03 and then reconnect.Doing that cleared the fault for a couple of days but each time it has returned.
Any ideas?
- slychiu - 02-20-2020
Do you mean y0u disconnect the ethernet cable from the eth03 or dicsonect ETH03 from the UCM to recover?
- Ian - 02-20-2020
I disconnect ETH03 from the UCM to recover.
- slychiu - 02-20-2020
I suspect that it is an intermittent fault in the ETH03qwhat is the serial number>?
- Ian - 02-20-2020
There is a sticker on the ETH03 with P093397. Is that the serial?
- slychiu - 02-20-2020
Yes that is the serial number.
It is about 5 years old
It has probabaly developed a fault. I suggest you purchase the ETH03 submodukle from Laser
- Ian - 02-20-2020
Thank you.
- Ian - 02-20-2020
Ordered.
- Ian - 03-18-2020
I ordered and installed a replacement ETH03. Initially things seemed to have resolved, but now they are back to being as they were with the old ETH03.
Any further troubleshooting tips gratefully received.
- slychiu - 03-18-2020
If a new ETH03 has the same prolen, then I think it is not a hardware problem with the ETH03There may be a problen with the switch or network cable, perhaps they have intermittent problemsI would do a thoeough check on these itemsConnect the ETH03 direct to a router or anothewr switch etc