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+-- Forum: Products (https://www.comfortforums.com/forum-3.html)
+--- Forum: UCMs (https://www.comfortforums.com/forum-146.html)
+---- Forum: UCM Problems (https://www.comfortforums.com/forum-73.html)
+---- Thread: UCM (/thread-5193.html)
- slychiu - 07-13-2020
Cab you reset the ETH03 (not UCM) by pressing the RESET button on the ETH03 submodule.
The Idle should change to Busy when you connect to it by Comfigurator.
If nothing changes try to re-upgrade the ETG03 firmware to the same 2.2.3 see this link http://www.comfortforums.com/forum113/3820.html
- raygregg114 - 07-13-2020
Hi,Pressed the reset on the sub module but nothing seemed to happen.Upgraded the firmware to 2.2.3 as requested.Upgrade was successful.Retried to scan modules but getting same message.Ray
- slychiu - 07-13-2020
This is a puzzle. You are able to upgrade the ETH03 firmware so you should be able to connect to the ETH03 network port.
But the ETH03 status in CS Manager remains as IDLE when you try to connect which means it is not able to connect to the network port. It seems to be contradictory.
Can you check what is the serial number printed on the UCM?
- raygregg114 - 07-13-2020
Hi Slychiu,Really don\'t understand as all looks OK and nothing has changed but there is no connection.See attached for serial number as requested.Ray
- slychiu - 07-14-2020
Ray, that serial number belongs to a UCM/ETH02 from 2011.
You changed to ETH03 Do you have the serial number f the eth03 submodule, it should be on the eth03 itself
The red D9 appears to be off although it is a still photo. does it still bllink?
Do you think you can manage to take a video of the whole ucm at the same time that you press log in?
- raygregg114 - 07-14-2020
Slychiu,Yes the D9 is still flashing.The serial number on the small board that the network cable connects to is C095296The video was taken as Comfigurator was trying to scan for modules.How do you want me to send the video?Ray
- slychiu - 07-14-2020
Please send to support@cytech.biz
- slychiu - 07-14-2020
also check that you do not have 2 UCMs with the sane ID That would prevent the ucm from logging in although D9 would blnk
- raygregg114 - 07-14-2020
just sent Dropbox link to email address
- slychiu - 07-14-2020
I cannot see any proble with the videoDo you have another UCM? it may be possible that the ID of this or another UCM is wrong due to a loose connection on the ID headers so the ID has a conflict even thoug D9 led is blinking
Can you temporarily disconnect any other UCM and try again