Comfort System Struck by Lightning - Printable Version +- Comfort Automation/ Security System Forums (https://www.comfortforums.com) +-- Forum: Support (https://www.comfortforums.com/forum-2.html) +--- Forum: Problems & Troubleshooting (https://www.comfortforums.com/forum-36.html) +---- Forum: Troubles (https://www.comfortforums.com/forum-77.html) +---- Thread: Comfort System Struck by Lightning (/thread-5196.html)

- david8811 - 07-11-2020 My Comfort system was struck by lightning few days ago. I have just checked and found the following problems:- 1) one of the Keypad AC is lighting up and totally dead. The keypad buttons are not responding. 2) I also found out 6 of the PIRs are not triggering the alarm when activated. 3) The Keypad also announces “ communication failure “ when I key in the engineer menu password. Can you please confirm what is the problem urgently. - slychiu - 07-11-2020 If there has been a lightning strike, the comfort pcb had probably been damaged and will need to be replaced.  - david8811 - 07-11-2020 Thanks for the swift response. Now, I also cannot sign in the engineer menu. There is a message on the keypad says “wrong text push *1 together “ what does it means. PS: I read in the forum that this is to do with vocabulary update first. My problem is I am still using keypad programming and I do not have the configulator. How shall I solve this problem? - slychiu - 07-11-2020 It\'s the same problem. The board is probably damaged.If it is vocabulary failure you need a ucm to upgrade the vocabulary . It cannot be done by keypad - slychiu - 07-11-2020 It\'s the same problem. The board is probably damaged.If it is vocabulary failure you need a ucm to upgrade the vocabulary . It cannot be done by keypad