Is the screenshot before or after attemting the vocab transfer? That shows the vocab is valid amdn there should be voice
Please send the screenshot aftter the failed transfer
Can you try again with the voacb transgfer but before that open UCM I/O Monitor, then after it fails click Copy tpo Clipboard, save to a text file and send to support@cytech.biz
Please let us have the serial number on the Comfort which is on the PCB as Cxxxxx, or read it from the Controller Properties
Please send the screenshot aftter the failed transfer
Can you try again with the voacb transgfer but before that open UCM I/O Monitor, then after it fails click Copy tpo Clipboard, save to a text file and send to support@cytech.biz
Please let us have the serial number on the Comfort which is on the PCB as Cxxxxx, or read it from the Controller Properties