UCM/Ethernet Fails to Connect

[raygregg114]

I have just installed a UCM/ETH02. I have used the TIBBO DS Manager to se the IP address and saved. I run comfigurator and login but if I try to read andthing from comfort I cannot and tells me the UCM has failed to connect. If i try to log in again I cannot. If i leave it a while it starts the process above again. Also gices codes that I don\'t reconise, see attached. Any ideas

 

[juwi_uk]

Are you using the latest version of Comfigurator 3.3.3.0?

[ident]

Have you set the connection to the same IP address and port
In Options > Settings
UCM Connection should be NETWORK
IP address and PORT should be entered according to the DS Manager settings

[raygregg114]

using Comfigurator 3.3.1, does this matter and yes the UCM and the systems are the same IP and port.

[raygregg114]

changed to comfigurator 3.3.3 but still the same. Logged in to system and went to Transfer - Set Comfirt Date and Time, nothing happened then after about 15 - 20 seconds a message appeared - UCM unreachable see attached.

[ident]

On the UCM, check LEDs D9 (red) and D10 (green)
Both of them should be blinking if the UCM is communicating with Comfort

[raygregg114]

D9 Red and D10 Green both on and blinking. Also why do i need the multi coloured programming cable connected all the time. I installed the UCM and it said it was only to be used for upgrading but the UCM will not power without it.

[ident]

You should not have the programming cable connected at all unless for programming

You need to connect the white RS485 cable between the UCM and Comfort to provide power and communications

[raygregg114]

Also just noticed if i log in and go to system information there is no detail supplied see attached. Is there a problem with my cabling as I am using a normal patch lead should it be a crossover cable?

[raygregg114]

white cable is connected as well but no lights are on until the program cable is attached