DS manger & ucm Ethernet problem

[m.khairy]

Hi,
I am having a problem with my ucm ethernet,
I installed DS Manager 5.8.5
My UCM 5.212  ethernet ,
SW8-f shorted only, all others removed,
SW2 - A,B,C shorted, all others removed – ID1 (no other UCM)
I have DSL router. Firewall turned off.
My network cannot auto discover the ethernet UCM.

UCM Ethernet LED Indicators:
D10/flashing fast, D9/Red is off,
RDY/green on continuous,D2/Red on continuous,D3/Red on continuous,D4/Red off continuous,
D102 on continuous,
D104/red is off,D101/red is off, D103/green flashing twice, then off, twice then off etc con,

i attached print screen for Ds manger when i refreshed it

[ident]

D9 RED should be also blinking otherwise it is not being polled
The Number of UCMs should be 1
Check that the ID shunts are not loose Reset the UCM and make sure both D9 and D10 blink

D103 and D14 status show that the connection is closed (normal)

Are yoi sure the UCM is conected to the same network
Try connect direct to PC with a LAN Cross cable and see if ou ycan detect it

are you suer ALL firewallls are off?

[m.khairy]

D9 RED not blinking

The Number of UCMs =1

Checked that the ID shunts are not loose

I reset the UCM and make sure that D9 not blinking

I am sure that the UCM is conected to the same network

I am sure that ALL firewallls are off

I connected direct to PC with a LAN Cross cable and DS manger detect it but when i tried to connet using comfigurator field to connect to ucm

[ident]

2 problems

If the direct connection is abble to see the UCM/Ethernet by DS Manager and not through the router that means there is a network problem

You are unable to log in when direct connected because D9 is not blinking so the UCM is not polled by Comfort so it is unable to process comands
SW7 should short all A, B, C, D
I suspecyt one of the shunts is not working
Use new shunts from SW8 oe somewhere,  put into ABCD and reset the UCM
The D9 and D10 should blink

[m.khairy]

I replaced the shunts with new
I am sure that SW7 short all A, B, C, D

but

D9 is not blinking

[ident]

How old is the UCM/Ethernet? Was it working before?
Please send a photo to support@cytech.biz

D2 BUSY1 should not be on

[m.khairy]

it is 18 months old
and it was working before.

I have another one 3 months old and have the same problem

[m.khairy]

When i upgraded the firmware to UCM 6.012
and replaced the network cable with a LAN Cross cable
The problem is solved and now i can access via ethernet

THANKS FOR HELP

[ident]

I am glad that you resolved the problem
With UCM 6.012 you can now upgrade the UCM firmware without the programming cable and also upgrade other Comfort UCM and Slave firmware if they are also firmware version 6

The network problem could be due to the cable. Nornally a straight cable should be used to connectt to a router or switch but many devices are auto-switching