Dialing in to disarm

[raygregg114]

When i dial in to disarm the system i get the answer machine then thank you, goodbye and cuts me off. How do ring in to arm or disarm the system?

[slychiu]

When the system answers, it plays the recorded Greeting message, if recorded
To access your system, press * while the greeting message is playing, then enter your code and # key. The user voice menu will then be played

If a Greeting message is not recorded, the system asks for sign in code. Enter your code and # key

[raygregg114]

thanks for that

[jlbeng]

Customer dial in to the system, after number of rings, the system simply announce \"thank you\" & hang up immediately without giving time for user code sign in. What could be wrong?

[hendy]

most probably there is a very short (silent) greeting message recorded so when the number of rings is up, Comfort plays the (silent) greeting message and if there is no response from user it\'ll say \"Thank you, good bye\".

Check that there is no greeting message recorded or if there is one, ensure that the greeting message is loud enough for the user to hear and long enough to key-in the sign-in code to access Comfort.