Comfort Android App for Tablets (1st Generation)

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The Comfort Android App for Tablets is now available on the Google Play Store

NOTE
The 1st generation Comfort Android App has been removed from Google Play Store. It has been replaced by the 2nd Generation Android Phone and Tablet apps, see http://www.comfortforums.com/forum110/3864.html




You will find 2 Comfort Apps in Google Play store, one for Phones and another for Tablets
The Android app for Phones  is described in the forum at http://www.comfortforums.com/forum110/3212.html

The difference between the phone and Tablet app is that in the tablet, the screen is horizontal and each screen hold 2 related pages; eg Keypad and Zones, and Control Groups and Control Menu
Otherwise the function and setup is the same for both apps


Equipment Requirements:

• CP9000 Controller Firmware version 7.xxx
• UCM/ETH02 Firmware Version 7.xxx
• Minimum Android OS 2.3
• Comfigurator Software 3.6.3 and above
  

Features

1. Connect to multiple Comfort systems
   
2. Arm and Disarm Security System using user codes with  Security Mode status
3. See Zone Status in Real Time
4. Trouble Status - Phone Trouble, RS485 Communication Failure, Power Failure, Low Battery, Zone Trouble
5. Alarms Status
6. Control Lighting and Appliances and see status
7. View up to IP Cameras
8. Connect via Remote (Internet) or Local (LAN)
9. Import configuration file into Phone - no programming required

Setting up UCM/ETH02
Read the instructions at http://www.comfortforums.com/forum113/2602.html to set up the UCM/ETH02 with an IP Address and Port
The \"Connection Timeout\" in the DS Manager software determines the idle time-out value in minutes (default 2 minutes). If the communications to and from Comfort is idle for this period, the app is logged out (disconnected) and there will be a message
\"You Have been Logged Out\". You will go back to the login screen to log in again

Setting Up your Android Phone
You must ensure that your Phone is connected to the correct WiFi network ie the same as your Comfort  UCM/Eth02. If you connect to the wrong network you will not only fail to connect but will experience temporary lack of response from the App while it tries to connect to a system that is not there.

By connecting your Comfort system to a WiFi network you are potentially opening up a security vulnerability. Ensure that your Wifi network uses the highest level of  security which is appropriate. Accessing Comfort from the Internet exposes the system to additional vulnerabilities.

Importing your cclx file
The zones and Control Menu programmed by Comfigurator are saved as a .cclx file.
The IP Addresses for Local and Internet are also taken from the cclx file.
This information is exported into the Comfort app using  a web link.
Go to https://www.cytech.biz/crl_comfort_app_convertor.php on your browser

(The alternative link  https://www.cytech.biz/crl_comfort_app_convertor_v2.php also works but may not be supported in the future)



Enter your name in the first box
Enter an email address that you can access on your phone. This must be an  email client and not a webmail using a browser
Browse to select  your cclx file
Select Android as Target.
The iPhone button is meant for the iPhone app

Press UPLOAD FILE when done.

Next, open the email app on your android phone and read the email with the title  \"Comfort Conversion Service\".
Note that you must open the email using an email client and NOT using webmail by browser as that would not work
Further Instructions are in the next post

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Check your email with the subject \"Comfort Conversion Service\"
Do not read the email using webmail as it would not work. The email must be downloaded  to your phone

There is an attachment file with the extension .jrlccip eg myhome.jrlccip This is the same name as your cclx file except the extension is changed to jrlcccip

Open the attachment by tapping on it.
There will be a pop up box
\"Open in Comfort\"
and \"Select Configuration to Use\"



The Name is for identification eg Home or Office as you may have more than 1 Comfort system

The Internet and LAN IP addresses should be automatically filled up from the jrlccip file
Select Internet or LAN depending on whether the UCM/ETH02 is connected to the same LAN or if the connection is via the Internet

The connections for the IP Camera is below.

The selections are URL, Pro or Basic
URL may not work for IP cameras in most Android devices currently

The selections PRO or BASIC select either IP Cam Viewer Basic (free) or Pro (Pro) which is a 3rd party application for IP cameras which support hundreds of IP camera brands. You will be prompted to download the appropriate app from Google Play Store when you go to the cameras page
Press Update or the back button to return to the select Config page

Select the configuration if there is  more than one, eg Home, Office

You should see the Login page as in the screenshot below



The system name is shown in green eg Home in the above screenshot
Notice the \"Connected\" status above the Name. This means the app is connected to Comfort. This means you can enter the user code and press SEND

Also notice the wifi symbol on the top left. This shows the system is able to connect
If a key symbol is seen that means the connection may not be correct. Check that the Internet/LAN selection is correct

After entering the user code and SEND, the status will change momentarily to \"Logging in\". If the connection is slow the \"logging in status\" may remain for a few seconds.

If the code is correct, the Keypad page will be shown



The Comfort Keypad is shown on the left screen, while the Zones status is seen on the right

The LED indicators at the bottom of the keypad, \"Disarmed\", Arm\", \"AC\", \"Msg\" are identical to the LEDs on the Comfort keypad.
The Disarmed Green led is shown lighted above  to indicate that the system is disarmed

If the user code is incorrect, \"Invalid Login\" will be seen. Enter the correct code to log in
The status \"Not Connected\" may be seen when the system has logged you out due to time-out. Just enter your user code to  log in

If there is no activity for a period determined by the \"Connection Timeout\" setting in the UCM/ETH02 DS Manager software, the app is logged out (disconnected) and there will be a message
\"You Have been Logged Out\". You will go back to the login screen to log in again
This is for security purposes to prevent someone from using your phone after it has been logged in and left around

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To arm the system, press one of the keys \"Away\" Night\", or \"Day\" just as on the physical keypad. Away Mode means everyone is leaving the premises, and the entry door must be opened and closed. Arm to Night and Day Mode when people are still remaining in the premises

If the connection is by \"Internet\" instead of \"LAN\", a window will popup asking for your user code again as extra security

This will not appear if the connection is by LAN (ie inside the house)

If any windows and doors are open, they will be shown above the keypad

When the doors or windows are closed \"Please Exit\" will be seen if the connection is local ie LAN, with a count down of the time remaining

If the connection is \"Internet\" ie remote, there will not be a count down, and the system will arm immediately

You can also \"Force-arm\" the system (provided the settings allow you to do so) by pressing the # key if any zone is open. This automatically bypasses all open zones until they are closed again allowing you to arm the system

When armed, the status can be seen on the keypad


The Armed red LED turns on and the Lock (Away) button on the top right will flash indicating Away Mode if the system is armed to Away. The Night (moon) and Day (sun) buttons will similarly flash if armed to these modes

If the system is armed and the entry door is opened, it will start an entry delay. On the phone, the entry time will show a count down

To disarm the system, enter your user code and # key

If there is an Intruder, Panic, Tamper, Trouble  or any other alarm, this will be shown above the keypad in Red letters

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To control Lights and appliances press the CONTROL Button on the bottom left of the keypad



The Control Groups are shown in the above screen, representing up to 6 Groups in Comfort Ultra.
For Comfort Optimum, there is no Control group, only Group_0 is seen.

Select one of the Groups to see the Control Keys for the group



It may take a few seconds to update the status of the controlled devices. You may see the waiting ... status before the status is read from Comfort. It may take up to 20 seconds for all the INITIAL status to be updated for a large system. However any changes will be updated immediately.

The screenshot below shows the updated status, showing all the lights off in this example



To control a device in the list, tap on the item
This will select the device and go to the next page of actions where you can select \"On\", \"Off\" or other commands that were programmed in the cclx file

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In the main Keypad and Zones page there are tabs Zones, Trouble, Alarms, Info  on the Top left

Press the Trouble Tab to see the status of any Trouble Condition



Tap on the Alarms tab to check any alarms that may have occured since the app was logged in

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Cameras
From the main Keypad page, press the Cameras button to go to the camera page


In Edit Configuration, the method of accessing cameras is entered

The selection is URL, Pro or Basic

URL means the IP camera is viewed using the default browser by its IP address and port. Do not use this method as it does not work well on Android browsers at present

Basic and Pro selects either the Free or Paid version of the IPCam Viewer app.
When you go to the camera page, the selected app will be launched, and if the app is not installed, you will be redirected to Google Play to Install the app.
The IPCam app includes many hundreds of the most popular IP cameras, and is updated regularly by the app developer.

Once it is installed then you can manage the IP cameras using that app and you will be able to select any IP camera in the list

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Logging Out

To log out, go to the main Keypad page and press the wifi icon on the top left
A popup box will ask \"Do you really want to log out?\"
Press OK to confirm.

After log out, pressing the wifi icon again will bring you to the configuration page where you can select a system or select Internet or LAN connection

The app will log you out if it is idle for 2 minutes without any  commands sent to Comfort or any status changes from Comfort (depending on the setting of Connection Timeout in DS Manager). This is a security measure for protection against unauthorised usage in case someone gets hold of your phone which was already  logged in. A popup box will say \"You have Been Logged out\"

If you go to another app or to Home, this does not log you out (unlike the iPhone app)
You are only logged out by pressing the wifi icon or by idle time-out


Connection Problems
If the key is seen instead of the wifi symbol on the top left, it means that the app is not able to connect to Comfort. This may be because of the wrong IP address or port or the wring selection of Internet or LAN. Correct the settings accordingly and try again

If you always get the message \"Connection Attempt In Progress, please wait\"  and then \"Cannot open connection to host\", try force closing the application and try again

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For troubleshooting of commonly encountered problems please see http://www.comfortforums.com/forum116/3459.html