Comfort iPad App

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This forum is for support of the new Comfort iPad App.
PDF Instructions can be downloaded from https://www.cytech.biz/comfort_ipad_app.html

Comfort for iPad app is on iTunes at this link https://itunes.apple.com/sg/app/cytech-c...04532?mt=8 or on your iPad search for Cytech Comfort and choose the iPad app NOT the separate iPhone app

Minimum firmware is Comfort and UCM version 7.xxx

Setup
Install the Comfort app on your ipad. Search for Cytech Comfort on iTunes, and select the iPad and not the separate iPhone app

You will need to upload the cclx file used to program the Comfort system to the Cytech server. This converts the cclx file to a format that can be used in the iPad.
Go to https://www.cytech.biz/crl_comfort_app_convertor.php


Enter your name,  an email that can be opened on your iPad, and browse for the cclx file.

Select iPad/Android. Click “Upload File”
Go you your iPad and open your email client. DO NOT use webmail by browser - that will NOT work.
Look for the email titled “Comfort Conversion Service”
Tap on the attachment which should be a .jcrlccip file.
A message appears with options to select which app to open in


Select “Open in Comfort4iPad”
The next screen gives an option to select one of the configurations in the iPad app. “Home” and
“Office” are available by default. Multiple configurations allow you to control several Comforts.






Select any unused config.
Open the app if it does not automatically open
Continued in the next post

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The fields are as follows;

Comfort System Name
Enter the name of the system or config, eg Home, Office are defaults but can be renamed

Load Config File
This allows you to use a .jrlccip file that is aready in the iPad (eg saved previously)

Internet IP address and Port: This is for accessing your system remotely, ie by Internet

LAN IP address and Port: This is for accessing your system locally, ie by LAN
These fields will be populated from the cclx file (Comfigurator Options > Settings > UCM Connections) for convenience

Select the button for Internet or LAN to connect to your system depending on how you are
connected

Cam1 to Cam4
These are for viewing IP cameras connected to the network

Name
For each camera a Name must be entered and the checkbox to the left must be ticked to enable the camera
Access Using:
There are 2 options: URL and IP Cam Viewer
URL means the IP camera is accessed by Safari using its IP address and port
For URL enter the User ID and password for the IP camera. If not used, leave it blank
Enter IP address and Port for Internet and LAN access

IP Cam Viewer is a 3rd party application to access the IP cameras. If you select this option, going to the cameras page will leave the Comfort app and launch the IP cam viewer app. Management of the IP cameras will be by that app, so the IP address and Port will not be used.
When the fields have been filled in, make sure your Internet/LAN  status is selected correctly and press Done on the top left of the screen

The wifi icon on the top left should show connected if the Internet/LAN button has been selected
correctly and the IP address and Port are correct. If not it may show Data Error.
The config eg Home, Offce selected is shown on the top  right as well as the IP address and port selected.
If “connected” status is shown, press the green button “Enter User Code and Login”




Enter the user code here eg 1234 and press OK
If the code is incorrect, an error message will pop up saying “Invalid Log in - Please Retry”
If the code is correct, the Alarms page will appear as shown below
Note for LOCAL connection (not Remote), there is an option to auto-log in, ie once a corect code has been entered, the code is remembered so there is no need to re-enter the code to log in each time





The autologin feature is disabled when the connection is remote ie Internet for security reasons
The saved login code can be deleted in the Configuration page by pressing “Clear Password”



Note that Comfort UCM/Eth02 is normally configured to auto-log out after 2 minutes of inactivity (data transfer) so the app will be logged out at that time unless you continue to send commands to Comfort

To be continued in the next post

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Alarms Page


The left pane shows the State of the alarm system and any Trouble Conditions in the system. In the screenshot above there is a Comms Failure on UCM2.

The top of the left pane shows the security Mode and the LED status indicators just like it appears on the Comfort security keypads.




Pressing this top box allows you to arm or disarm the security system as shown below;



Arm to Away, Night, Day, Vacation or Disarm to Security Off

The log in popup box will appear to allow you to enter your security code  Arming and Disarming is described later

The Centre pane shows the Zone states in the system. The zones come from the cclx file. ON means the zone is open while OFF means the zone is closed

The right pane shows an event history while the app is logged in to Comfort. This does not show events which occurred while tthe app was not logged in

Press the exit button to exit the app


To go to the Control Page swipe to the right

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Control Page


The top left area are buttons to arm or disarm the system (the same thing can be done from within the alarms page as described in the previous section) 
The top centre title area shows the latest event/alarm
eg Alarm: System Armed - User01

The rest of the screen shows Home Control Group, Home Control Appliance and Home Control Actions
There are up to 8 Home Control Groups, each with 10 Home Control Appliances, with each Appliance having up to 10 Home Control Commands.
Start by selecting a Home Control Group




The screen shows the Lights Group.
In the above example Porch Light was selected. The Home control Command on the right shows the available commands for Porch Light. The status for all the appliances in the Lights group is displayed in the centre pane

To go to the alarms page swipe to the left
To go to the Cameras Page swipe to the right

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Cameras Page



In the example above, camera 1 is set for IP Cam Viewer, Camera to is by IP address

The button \"Launch IP Cam Viewer\" will launch that app. If the app is not found ion your iPad you will be redirected to the App store to download it.
Once the IP Cam Viewer app launches, you will leave the Comfort app. You can come back to the Comfort app within 2 minutes without logging in, otherwise you will need to log in again.

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Arming and Disarming the Security System

This can be done from the Alarms page or the Control page

The screenshot below shows the Alarms Page when you touch the security icons;


The screenshot below shows the security buttons on the Control Page




Away arming behaves differently depending on whether you are connected Locally or Remotely.
If connected locally, then you need to EXIT from the house by leaving through the Entry door and closing it. If you do not do that within  the exit time there will be an ARM FAIL alarm. You need to disarm the alarm before attempting to arm again

If you are connected remotely, you do NOT need to exit. If alll zones are closed, the system will arm immediately. If there are zones open the name of the zones are shown in the centre title bar


For local or remote connection you can Force arm the system by bypassing the open zones by pressing the Bypass button shown below




This allows the system to be armed.
When armed the information will be displayed

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This topic is for the introduction of the Comfort iPad app so replies are not allowed here. Please post our feedback and comments by opening  a new topic


See http://www.comfortforums.com/forum116/ for troubleshooting of commonly encountered problems

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Comfort for iPad version 1.2 is now available from iTunes.
This fixes the problem in iOS7 where the log in box was not visible for remote arming/disarming

There is a problem with the converted file for the iPad app if Comfigurator 3.7.6 is used to generate the cclx file
The converted jrlccip file in the attached email does not work with the ipad due to a change in the cclx file created or modified by Comfigurator 3.7.6

Do not generate a new file for the iPad app until the conversion utility has been updated

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Update
The file conversion problem has been fixed at https://www.cytech.biz/crl_comfort_app_convertor.php
You can use the link to convert cclx files and send emails to your iPad, iPhone, or Android device