iPAD application - Configuration loading problem

[agenor]

We are having problems with the iPAD application. We have uploaded succesfully
the .cclx file to the Cytech server. When we tap on the .jcrlccip file that we received
by mail (gmail), after selecting the \"Open in ComfortiPAD\" button and after selecting
one of the configurations in the iPAD application (Home, Office) the iPAD application
closes. We even tried this process with a new (blank) file, but with no success.
Are we doing something wrong?

[ident]

Can you send the cclx file to support@cytech.biz to check

If you do not tap on the attachment, can you enter the IP address of the comfort and connect  to the Comfort system although you cannot see the zones and Controls menu? You should be able to arm and disarm

[agenor]

We have send to file to support@cytech.biz.

Yes, we can connect to the Comfort system when simply entering the IP address,
but we than can not see the zones and control menu.

[Calistra]

The cclx created by latest version of comfigurator includes all the access addresses for your system and these are automatically added to your configuration files in the iPad App.

We had overlookedwhat would happen if these values were not supplied (due to you having an older cclx file). It causes the import to crash - hence the Zones not being seen.

This has been fixed in the convertor and also in an update to the App that will be released in future.

Please resubmit your cclx file for conversion and everything should work as expected.

[ident]

One of the useful features in Comfigurator 3.6 is the ability to save Local and Internet IP addresses so you do not have to remember the IP addresses when you are in the house and away from the house
You can just select Local or Internet connection fron the UCM Connections drop down box as shown below

[agenor]

Thank you! The upload works fine now.

I have another question regarding the iPAD application.
The Home Control/Home Control Appliance tab (centre pane) does not show any
status information, although the instruction manual of the iPAD application clearly shows that the statuses for all the appliances are displayed in the centre pane.
Are we doing something wrong?

[ident]

In the A1.cclx file that you sent to support@cytech.biz, you do not have any Home control menu defined The Home control menu is blank
You need the Home control menu to have control and status
-

[agenor]

Yes, i have done that. Still, the status information on the
Home Control menu in the iPAD application is not visible.
I will send you the new .cclx file A1v5 to support@cytech.biz.

[ident]

You must understand that to see status you must specify in Control Menu what type of  status is needed


As you can see from the screenshot above, your Feedback Type is NONE, thus there is no status. You must select status type as Output, Input, Counter, sensor and depending on the feedback type, the associated zone, output, counter, sensor number for the status

Since the control menu Garage Light is controlling KNX, you can use the counter mapped to the KNX group address for Feedback
Then Comfort will know what status to provide

Please refer to the UCM/KNX Manual and the Comfigurator reference manual as these give full instructions

KNX Manual https://www.cytech.biz/ucmknx_manual.html

Programming with Comfiguraror https://www.cytech.biz/programming_with_...rator.html

[agenor]

OK. Thank you very much for your help! I missed that one. I will try that.

I also tried to bypass a zone with the iPAD app, but with no success. I tried to
bypass the open zone by selecting it, then clicking on the BYPASS button. Am i
doing this right? The zone bypass with the keypad (KP04) works.

The bypass alarm type is enabled.
Am i missing something?