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UCM
raygregg114 Offline
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#21
07-14-2020, 11:11 AM
Slychiu,
Disconnected GSM module and alarm gave message at door stations, comminications error UCM2.
Tried scanning again for modules but still getting same message.
Ray
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slychiu Offline
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#22
07-15-2020, 01:32 AM (This post was last modified: 07-15-2020, 01:48 AM by slychiu.)
You said you tried scanning for modules?
Can you try logging in instead?
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raygregg114 Offline
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#23
07-15-2020, 07:04 AM
Slychiu,Once you search for modules it asks you to login in thin after about 10 -15 seconds the message appears. Noticed yesterday that the date and time on the system  are wrong, thinks it is 2018 and I can\'t login to sort.Ray
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slychiu Offline
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#24
07-17-2020, 03:36 AM
You can ask Laser for a replacement for ETH03 only, I am not 100% sure that that is the actual problem
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raygregg114 Offline
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#25
07-19-2020, 10:31 AM
Hi Slychiu,
Got new ETH03 delivered next day (great service from Laser). Powered off system and installed new board, powered on again and set IP address. tried logging in but still getting same message, see attached.ray


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slychiu Offline
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#26
07-19-2020, 12:24 PM
I was afraid of that as I was not sure that ETH03 was the cause of the problem
I a suspecting an ID problem or a PC problem. Have you sent the old ETH03 back to Laser? I suggest that you send the whole UCM/ETH03 to laser and let them check with their system. They would then be able to confirm which component is falty and send you the correct combination
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raygregg114 Offline
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#27
07-23-2020, 12:20 PM
Hi Slychiu,
Complete UCM unit and replacement new ETH03 have all been returned to Laser.
These items were delivered 22 July 2020.

Ray
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raygregg114 Offline
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#28
07-31-2020, 05:09 PM
Hi Slychiu,Issue here has turned out to be a fault with the UCM baseboard.Purchased a new UCM06 baseboard from Laser which was delivered today, all installed and working as it should.Could you please close this fault.Thanks for all your help with this matter.Ray
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slychiu Offline
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#29
08-01-2020, 01:55 AM
Thats good news Ray. Sorry for the wrong initial diagnoses. A UCM fault is fairly rare
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raygregg114 Offline
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#30
12-29-2020, 01:15 PM
Hi Slychiu,I am getting the message again after we resolved the issue before back in May by installing a new board, failed to connect to UCM. Everything was working properly until i upgraded comfigurator to 3.13.6. i have uninstalled this and installed 3.13.5 but now getting same message.Raymond


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