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07-05-2024, 05:38 PM
(This post was last modified: 07-05-2024, 05:39 PM by darnold.)
I have two DM02 modules supporting two Door Stations (the door stations are third party--basically a speaker, a mic and a button). This setup has worked fine for years.
However, recently the modules appear to no longer work? For example, when \"Scan for modules\" is executed the modules do not appear. Further, when I attempt to use the module, for example a Gate Open Response (to fire the relay on the DM02) after about a second it throws-up a Communications Failure alert and essentially causes a system crash.
Is there any way to run some sort of diagnostic or further troubleshooting or should I just assume the modules have gone bad? Odd that they both would go bad.
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I would remove one of the dm02 modules at the time and check if that oine is cauing the problem
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As always thanks for the quick response. I have done exactly as you have suggested and it does appear that one of the DM02 modules is bad causing the Communication Failure alert. The other is working fine when operating on it\'s own. Could you suggest where I might get a replacement (the dealer I used in the past is no longer trading). The installation is in Portugal but I live in the UK so I can source it from either location.
Thanks again.
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Well I thought I had it cracked but I am not so sure. It is certainly possible that both DM02s are bad. I know one of the modules is defective. I thought the other was okay but not sure. Let me see what you think.
My configuration is as follows:
Comfort ULT running the latest firmware v7.213. For testing purposes, I have 2 UCMs (an Ethernet UCM and Dynalite Gateway UCM). I have just one of the DM02 connected and I have a KP04 connected as well. I have 16 Zones connected to the system.
Let me describe exactly what happens when I power on the system (without the battery connected):
-KP04 Display Reads: ID#1 Ver1.08e
-After about 15 seconds a series of rapid beeps are heard lasting 7 seconds from the KP04 speaker
-KP04 announces \"Security Off\"
-KP04 Displays the date and time and \"Security Off\"
Pressing the SW2 on the DM02 causes the phones to ring in the home and the KP04 announces \"Front Door\".
The UCM Monitor shows the following:
< DB31
< SM000140
< SM000140
< SM000000
< SM000000
< SM000000
< SM000000
< DBFF
At this point everything seems fine.
I have very simple scripts for opening and closing a gate located on the property. For example to open the gate the response is:
If Input Gate = 0 Then
Open Door 1 1 10
End If
If I then run the GateOpen response either through the Home Control menu on the KP04 or via Comfort Configurator the following occurs:
-After about 15 seconds a series of rapid beeps is heard from the KP04 speaker followed by a flashing message saying \"Communication Failure Keypad 1.\" (It appears that the system has reset itself).
-KP04 then announces security off and displays the normal date&time and alarm status.
-The relay on the DM02 does not fire (the gate remains closed).
The UCM Monitor shows the following:
> DA4F107304C831010AFF
< Cs01
< Cs02
> DA4F107304C831010AFF
> DA4F107304C831010AFF
< Cs01
Occasionally, if I execute the GateOpen response it will repeatedly flash the message \"Communication Failure Keypad 1\" and the phones will ring and the warble tone is heard. Very often I am forced to cut the power to the system in order to stop this.
As I said at the beginning, I suppose both DM02s could be bad but I thought I would check with you first.
Thanks for the help!
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Can you read the event log and checjk what happens at the time the button is pressed. Does the event log show the system is reset? Reset would indicate that it may be problem with the responses
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07-10-2024, 09:06 AM
(This post was last modified: 07-10-2024, 09:06 AM by darnold.)
The system works fine when the SW2 button on the DM02 is pressed (or the call button is pressed on door station).
The problem is when I execute the GateOpen or GateClose responses via the Home Control Menu on the Keypad. This is the log entries after starting the alarm system:
01/06 00:00 Reset Comfort Controller
01/06 00:02 Sign in - User # 2
07/10 09:46 Date/Time Change UCM 2
07/10 09:47 Reset Comfort Controller
The response I am attempting to execute (GateClose) is very simple:
If Input Gate <> 0 Then
Open Door 1 1 10
End If
BTW, if the gate is already closed then this task runs fine...it only causes a Communication Failure and reset when it tries to execute the instruction Open Door 1 1 10.
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The Open door 1 action activates the Relay to open the door. Can you disconnect the terminal block for the relay COM1/NC/NO and try that again?
The open door 1 1 action is causing a system reset. It may be due to the relay action
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That was one of the first things I did. I get the same behaviour on either DM02 as well as trying to fire the second relay (Door 2) on either board.
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Perhaps both were damaged by lightning I suggest to buy1 DM02 to test if that works
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Will do and I will report back.
