View single post by mikeinnc
 Posted: Wednesday Apr 15th, 2015 07:56 am
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mikeinnc

 

Joined: Wednesday Mar 18th, 2015
Location: Perth, Australia
Posts: 71
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I was trying to add a very basic user this morning. I added a user code in User04; tried what I had in mind but then decided that I didn't need the user after all. I removed the user code, leaving my current three users 'as is'. 

However, now I cannot perform ANY programming! If I try to do anything, the 'Enter User sign in code' dialog appears. I enter the code I always use; there is a short delay and a message appears "Failed to connect to UCM - please check UCM connection settings'. The UCM is an ETH03 v7.061. I can open the Comfort Sever Manager (CSM) and see my UCM; ping it; read SMTP and email information etc so it appears to be working perfectly. But still I get the 'Failed to connect' message whenever I now try to enter my user code! I rebooted the CSM; refreshed etc but to no avail. Of course, I can't reset or perform any other function from Comfigurator as it just asks for my code - and fails to connect. Help! What do I need to do? Many thanks for any assistance!

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