View single post by Ghyllwood

Posted: Wednesday Jan 25th, 2017 11:03 pm

Joined:	Friday Mar 27th, 2009
Location:	Beverley , United Kingdom
Posts:	53
Status:	Offline

I have an old Comfort 1 system set up in an office block I have just sold. It has been working fine for the past 12 years and is quite complex, so I don't want to upgrade it.

I need to dial in twice a year to change the time, when BST finishes. The problem has been there for around two years. I can dial in with no problem, but Comfort will not hear any of the login tones, so I cannot get into it to change the time.

However, every week the tenants test the fire alarms and Comfort reports back to me, when this has been done. When Comfort rings me I can enter my password and get into it to alter the time - so it does accept DTMF tones if it calls me.

I have tried deleting the answer phone message, to see if this was drowning the tones, but it makes no difference. It only responds when Comfort calls me.

Obviously I cant leave it like this and its important to have the correct time, as Comfort closes all the roller shutters at predetermined times.

I have another Comfort 1 system working fine in another location, so I have cross checked all the voice parameters of both Comfort 1's and they are the same.

Can anyone help please?

Close Window