View single post by caravanboy
 Posted: Tuesday Jan 7th, 2020 08:00 am
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caravanboy

 

Joined: Wednesday Mar 8th, 2017
Location: United Kingdom
Posts: 130
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Hi, has there been any progress on investigations of this? I had another power failure last night and had similar problems.

I did receive a call from Comfort (via landline) but received no standard SMS AC Failure notifications.Power was off for ~35 mins. During this time I was unable to get any response from any SMS control messages that I sent and making a voice call to the GSM Module immediately cut off.  I DID receive an AC Restore SMS about 10 mins after power was restored.
I also noticed a new issue - when I made a call to Comfort's landline during the power outage it took about 25 rings before Comfort voicemail answered even though it is configured to answer after 8 rings. This is very odd and was as though Comfort was just too busy stuck with its CPU processing something else (maybe failing to send SMS, or GSM module issues?).
Also, I noticed that even 25 mins after AC power was restored I could still NOT get the Comfort GSM module to answer a voice call. I tried twice but it just immediately hung up after a single ring. I know the GSM modue was partly working though as it was now answering SMS messages again. 
I tried again a voice call to the GSM module couple of hours later and it was working normally again.
This is very annoying and I'd really like Comfort to work correctly when there is a power failure. Do you have any ideas?

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