infologic
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I have recently started to experience a problem when I ring into the system from my mobile or an external phone. I receive the initial voice message, as normal, at which point I press the * key. I then enter my PIN code followed by # and very often I will receive the message "Wrong Code". I will enter my PIN code again, followed by # and usually receive the same "Wrong Code" message, followed by "Goodbye" although on very rare occasions it will accept the code on the second attempt. This problem occurs approximately 1 in every 4 attempts I make to dial into the system and I can usually tell when it will fail by the number of beeps I hear in reply. I assume that this has something to do with DTMF tones but I am unsure how to troubleshoot this further or how to fix it.
Can anybody help with this issue?
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