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UCM/Ethernet - old hardware
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 Posted: Wednesday Feb 24th, 2010 01:57 pm
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jtankard
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Hi I have a Comfort Ultra purchsed a few years ago and only just being put into use.
ULT 5.045
Board PC01-050B and PC01-051B

The UCM is board PC01 017E with UCM 5.92 mounted in a socket with the Tibbo module on PC01 045B.

I note in the manual about older boards that need the header adding and R57 removing. My board already has R56 removed but no header and R51 is in place

Question:-

do i need to place a short on the 485 ?

if no then I have a problem as the Tibbo DS Manager will not see the device, I have all firewalls off and have used two diffrent computers to try to find the device.
D103 if flashing twice every few seconds D103 in on most of the time.  can you advise what is the next step.

Thanks



 Posted: Thursday Feb 25th, 2010 12:00 am
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hendy
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After removing the R57 surface mount resistor, you need to put a shunt on the 485 (if you have already soldered the 3-pin header) or alternatively put a short on R51 to select 485 for Ethernet interface, this will effectively convert your UCM01 to UCM/Ethernet.




 Posted: Thursday Feb 25th, 2010 12:18 am
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slychiu
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However did you buy the UCM/Ethernet as such or did you buy a UCM01 and add a Ethernet (Tibbo_ plug in board? If the former you should not need to make any changes as the UCM would already be configured as Ethernet



 Posted: Thursday Feb 25th, 2010 05:26 am
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jtankard
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It was purchased as a UCM/Ethernet and the Tibbo was already mounted, R57 was already removed and R51 mounted so i suspect it is correct.

But I cannot se the device using the software, any further thoughts ?



 Posted: Thursday Feb 25th, 2010 05:40 am
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slychiu
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Which OS are you using? Your UCM/Ethernet  is quite old so the DS Manager may need to be upgraded to a newer version to work with the later OS like Windows 7 and Vista



 Posted: Thursday Feb 25th, 2010 05:56 am
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jtankard
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I am using vista in both computers i have but i downloaded the latest version and that does not see the device.

The double flash does not switch  to a tripple flash when the software is sending out its discovery packets, and both systems that i have tried have firewalls switched off



 Posted: Thursday Feb 25th, 2010 06:07 am
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slychiu
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How are you connecting the UCM/Ethenet to network, using a parallel cable to the switch or cross cable to the computer?

A cross cable is supplied with theUCM/Ethernet so this cannot be used to connect to the hub or switch

If you connect to your computer with a cross cable you can set a fixed IP address for the PC and try to detect with DS Manager



 Posted: Thursday Feb 25th, 2010 06:10 am
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jtankard
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I was using a normal patch lead into a switch and the computer into the switch, but i will give it a try on with a x over lead and a fixed ip. I will let you know what happens. Thanks John



 Posted: Thursday Feb 25th, 2010 06:29 am
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jtankard
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I have got the same result, when I plug the x over lead in I see a flurry of activity on the activity LED but DS manager still does not see the device.

I have also tried pinging 10.0.0.51 - 10.0.0.60 and get no resposne, my computers ip was set to 10.0.0.1 with a subnet of 255.255.255.0

Fire wall is set to off



 Posted: Thursday Feb 25th, 2010 07:20 am
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slychiu
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Can you check if you have more than 1 network adaptors on your PC. If so DS Manager may have difficulty selecting the correct one to use

On your computer,  Go to Control Panel > System > Device Manager (this is for XP, Vista may be a bit different), look for network adaptors, If you have more than 1 network adaptor, disable the others (right click and disable) and try DS Manager again
A customer was using VMwave which installed virtual network adaptors and had the same problem as you

Let me know the DS Manager version you have



 Posted: Thursday Feb 25th, 2010 07:32 am
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jtankard
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Tried this, I had wireless and ethernet, disabled wireless and same result, there is activity on the module when the ethernet x over is inserted. DS Manager is V5.7.7



 Posted: Thursday Feb 25th, 2010 08:07 am
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hendy
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jtankard wrote: Hi I have a Comfort Ultra purchsed a few years ago and only just being put into use.
ULT 5.045
Board PC01-050B and PC01-051B

The UCM is board PC01 017E with UCM 5.92 mounted in a socket with the Tibbo module on PC01 045B.

I note in the manual about older boards that need the header adding and R57 removing. My board already has R56 removed but no header and R51 is in place

Question:-

do i need to place a short on the 485 ?

if no then I have a problem as the Tibbo DS Manager will not see the device, I have all firewalls off and have used two diffrent computers to try to find the device.
D103 if flashing twice every few seconds D103 in on most of the time.  can you advise what is the next step.

Thanks
I'm confused here.
First, you are saying D103 is flashing twice every few seconds and then again, D103 is on most of the time???
Which one is which?



jtankard wrote: I am using vista in both computers i have but i downloaded the latest version and that does not see the device.

The double flash does not switch  to a tripple flash when the software is sending out its discovery packets, and both systems that i have tried have firewalls switched off
Second, which LED you are referring to as double flash and triple flash?



jtankard wrote: I have got the same result, when I plug the x over lead in I see a flurry of activity on the activity LED but DS manager still does not see the device.

I have also tried pinging 10.0.0.51 - 10.0.0.60 and get no resposne, my computers ip was set to 10.0.0.1 with a subnet of 255.255.255.0

Fire wall is set to off
Third, activity LED you are referring here is D101, D102, D103 or D104?


Lastly, if you have another cross-over cable please try with it and see if it of the same result?



 Posted: Thursday Feb 25th, 2010 08:13 am
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jtankard
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Sorry its D102 on most of the time and flashes when ethernet cable is inserted
D103 gives the double flash (never seen the tripple flash)
other led's are out.
Tried two x overs and 2 patch leads (when using the switch)



 Posted: Thursday Feb 25th, 2010 06:25 pm
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Ingo
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It's not about IP addressing, the DS Manager sends out a broadcast packet and the UCM then replies to that. I just tested it with a completely bogus IP and it still picks up my unit.

Try installing the latest, mine is 5.7.10(x64) and I installed only the Core files, not the monitor and all the other stuff. Both on XP and Windows 7 it works fine but I must confess, it never used to work well on Windows 7 until recently. Don't ask me what I did because I don't know... It could be a patch on the OS side or something. Also check your LAN card binding order just in case.

http://www.windows7news.com/forum/general-windows-7-help/how-do-i-change-the-network-binding-order-in-windows-7/

Ingo



 Posted: Friday Feb 26th, 2010 07:45 am
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slychiu
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The latest DS Manager is 5.7.11, available from http://tibbo.com/downloads/soi/tdst.html

Make sure you select the correct version, x86 or x64 if you have a 64 bit processor

Let us know if that fixes the problem

Also you should have SP2 if you are using Vista



 Posted: Friday Mar 12th, 2010 01:27 am
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slychiu
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Hi Jtankard, did the new DS Manager resolve the problem?



 Posted: Friday Mar 12th, 2010 08:00 am
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jtankard
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No. I got a new serial UCM and used that, I also tried putting the Tibbo module on then new UCM (selecting 485) and that did not work either.

I am ok as i can now set the system up on rs232, I cannot fifure out why the ethernet does not work unless the Tibbo module is faulty.



 Posted: Friday Mar 12th, 2010 12:28 pm
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slychiu
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Would you like to return the UCM/Ethernet for testing?
Also note that we have UCM/USB as well as UCM/232



 Posted: Friday Mar 12th, 2010 01:21 pm
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jtankard
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If you dont mind,. I would be intrested to see what was up with it, or if its something i am doing wrong, its never been used although its a few years old. I have also updated the firmware on the comfort unit as well and I still have the same result.



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