Comfort Automation/ Security System Forums > Software Applications > Comfort Android App > Cant load the converted config file for home automation. |
Comfort Automation/ Security System Forums > Software Applications > Comfort Android App > Cant load the converted config file for home automation. |
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DavidJ Member
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Had this working fine on iPhone. I now have S4 installed App just fine. Got the email file but it just wont load. Some email apps dont recognise it to associate to Comfort but one did yet it still wont work. Any suggestions/help please... |
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ident Administrator 
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Which email client did you use? Were you able to tap on the attachment and see "Open in Comfort" and were you able to select the comfort configuration eg Home or Office? Once you can do that you should be able to see the zones and home control menu If not send your cclx file to suport@cytech.biz for checking |
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ident Administrator
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We have checked on various phones with Android 4.1.2 Jellybean and cannot find any problem with seeing the zones and home control menu, although we have not managed to get hold of a Galaxy S4 tested with Yahoo mail and Gmail Can you try another email client that you have not used so far? And please do the conversion to email again at http://www.cytech.biz/crl_comfort_app_convertor.php Does any one else have a Galaxy S4 who can report if it works or not? |
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ident Administrator
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We still cannot find any problem with the android app on a number of platforms from Android 4.1.2 and 4.2.2 We do not have access to a Galaxy S4 though Tapping on the email attachment result in a message "Open in Comfort" Select the configuration, run the app and all is fine After re-reading your post, it is not clear to me where exactly the problem was seen Is the problem that
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DavidJ Member
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I open the downloaded file in "downloads" It offers me to select configuration to use, I use home. it then reports no configuaration selected and brings up a screen offering the configuration list to list and select or click on to edit and delete. Again i click on Home (the only option) and click Done but no success. No 1. I dont get open in Comfort but it does automatically open in comfort maybe it knows from Cache. 2. Yes I get Config screen 3. Yes I can Log in 4. I can login but see nothing in home control. |
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slychiu Administrator 
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I may have found a phone which hs this problem Let us investigate and let you know the result next week |
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ident Administrator
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This is an update on the problem on the S4 email attachment Version 1.92 of Comfort android Phone app fixes this problem and is available on the Play Store see http://www.comfortforums.com/forum110/3495.html |
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