| Posted: Saturday Apr 19th, 2014 12:48 pm |
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waynebr
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HI, I am experiencing an issue that every few weeks I get a tamper false alarm, early hours this morning it went off saying tamper siren, a few times recently it has gone off giving me tamper alarms for different zones. When I reset the system the tamper goes away.
Do you know what could be causing this?
In addition to this when it makes the call I answer and acknowledge by pressing #, however it still continues to dial to all numbers should it do this?
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| Posted: Saturday Apr 19th, 2014 01:12 pm |
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juwi_uk
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Funnily I've had a few of these recently too but have just ignored but they happen a few times a month. I'm on all the latest firmware too on all modules.
Could a firmware upgrade be the cause?
Julian
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| Posted: Saturday Apr 19th, 2014 01:17 pm |
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waynebr
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It is a bit annoying though when you get woken up early hours of the morning, at least it is not just my system doing it. I'm guessing it must be a bug in the firmware.
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| Posted: Saturday Apr 19th, 2014 02:34 pm |
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ident
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There is definately no way firmware can be responsible for alarms
Wiring, intermittent contacts, short circuits are the more likely cause
If you wish to verify then short the tamper contacts and leave it for a few months or years. There will be NO tamper alarms at all - 100%
Read the event log and see exactly what alarms are mentioned in the log
Last edited on Saturday Apr 19th, 2014 02:38 pm by ident
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| Posted: Saturday Apr 19th, 2014 02:40 pm |
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ident
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In addition to this when it makes the call I answer and acknowledge by pressing #, however it still continues to dial to all numbers should it do this?
Pressing # acknowledges the alarm, but it does not prevent the system from dialling the other phones in the list
If you want to stop dial out to that phone group ie phones 1-2 or 3-8, then you have to sign in. That stops dial out to the phones in that group but it continues to dial to the other group eg phones 3 to 8. When you sign in you can disarm the alarm by pressing 0 for security off
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| Posted: Saturday Apr 19th, 2014 02:53 pm |
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waynebr
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Thanks the problem is I can't sign in whilst it is still dialling, if it gets through to me No 3 but cannot get through to number 4 then it keeps trying to dial number 4 and holds the line. I thought the idea was that once someone acknowledges the alarm it stops dialling? If not is it possible to do this?
Do you know why we are getting these false alarms is it a bug in the firmware?
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| Posted: Saturday Apr 19th, 2014 03:00 pm |
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ident
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If it gets through to you at no 3, then you can press * code and # key to sign in, and press 0 for security off to disarm, instead of pressing #
Pressing # will cause it to dial the next number.
You may be outside the house or even overseas when you get the call
If just want to acknowledge the call and press #, if the call does not go to others on the list you can see that this would be a big problem, especially as Comfort is used in Offices and will as in homes.
Last edited on Saturday Apr 19th, 2014 03:31 pm by ident
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| Posted: Saturday Apr 19th, 2014 03:01 pm |
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| Posted: Saturday Apr 19th, 2014 03:18 pm |
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ident
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as mentioned in my earlier post
There is definately no way firmware can be responsible for alarms
Wiring, intermittent contacts, short circuits are the more likely cause
If you wish to verify then short the tamper contacts and leave it for a few months or years. There will be NO tamper alarms at all - 100%
Read the event log and see exactly what alarms are mentioned in the log
A tamper alarm, or any zone alarm can be caused only by 1 thing - there is an open zone. There is no way for firmware to make a zone open up.
Try the above suggestion of shorting the tamper alarm. I guarantee you will have no further alarms ever
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| Posted: Saturday Apr 19th, 2014 08:59 pm |
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waynebr
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Thanks if it was the same circuit I would say that it is faulty wiring however everytime it happens it is a different circuit, I did once check the wiring on a circuit after the tamper alarm and found no fault. It must be something else as i'm using EOL is it possible that comfort is maybe reading it wrongly occasionally? if not then I don't know what it is. I read the log and it said it was a tamper
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| Posted: Sunday Apr 20th, 2014 06:39 am |
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ident
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Thanks if it was the same circuit I would say that it is faulty wiring however everytime it happens it is a different circuit, I did once check the wiring on a circuit after the tamper alarm and found no fault. It must be something else as i'm using EOL is it possible that comfort is maybe reading it wrongly occasionally? if not then I don't know what it is. I read the log and it said it was a tamper
There is only one Tamper input
What do you mean it happens on a different circuit? What is the tamper connected to? Are there any possibility of interference on the wiring.
Comfort cannot "read" the input wrong sometimes. EOL does not prevent false alarms. The input has to be open to cause a tamper alarm. Check the voltage on the tamper input.
As I said, just short the tamper input and see if you have any more alarms. That will prove if it is due to comfort or not
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| Posted: Tuesday Apr 22nd, 2014 05:34 pm |
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Vangelis
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The OP is using EOLs, therefore the Tamper will be read as a change in resistance on the Zone Input as opposed to using the dedicated Tamper input (which as you state is N/C).
Tamper's would therefore be registered on each circuit, and as the triggering circuits vary, then it would indicate an issue with either a simultaneous breakdown of the all EOL resistors or the way Comfort is interpreting the input.
Guess a check would be remove the EOLs (depending on location) and see if that Zone re-triggers a 'Tamper'
Vangelis
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| Posted: Tuesday Apr 22nd, 2014 06:02 pm |
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ident
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The OP is using EOLs,
You mean the Inputs use EOLs
How many inputs are being used as Tampers?
Each zone type has a zone sensitivity which can be set to a high value if there are fast transitions that are causing the alarm.
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| Posted: Tuesday Apr 22nd, 2014 06:36 pm |
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Vangelis
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ident wrote: The OP is using EOLs,
You mean the Inputs use EOLs
How many inputs are being used as Tampers?
Each zone type has a zone sensitivity which can be set to a high value if there are fast transitions that are causing the alarm.
OP = Original Poster, but I can see where the confusion comes from 
Vangelis
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| Posted: Tuesday Apr 22nd, 2014 08:09 pm |
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waynebr
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Hi and thanks for the replies, I am using double eol's for each zone, each zone has 1 sensor or 1 input. Every zone will have its own eol on it. For the tamper circuit itself it's only the case and sirens connected
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| Posted: Saturday May 3rd, 2014 01:18 pm |
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| Posted: Saturday May 3rd, 2014 01:21 pm |
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| Posted: Monday May 26th, 2014 01:50 pm |
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dipo_19
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my comfort security keypad lights are not on only the home led light is blinking.what could be the cause and what can i do to rectify the problem
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| Posted: Monday May 26th, 2014 03:31 pm |
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ident
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This has already been answered here
http://www.comfortforums.com/forum69/3056.html
You do not need to post the same thing on more than 1 forum. Our support will answer the problems regardless of where it is posted
And it is best to start a new topic unless your problem is exactly the same as the one originally posted
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