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 Posted: Wednesday Aug 6th, 2014 11:57 pm
   
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cc_uk
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Suggest check you have a DNS server IP address defined in your IP setup on the ETH 03 module



 Posted: Thursday Aug 7th, 2014 12:59 am
   
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Pharris14
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I have my router address as the DNS, is this correct?



 Posted: Thursday Aug 7th, 2014 06:50 am
   
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ident
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We have tested your email server, and it has no problem with emails

The Gateway should normally be your router IP address

The DNS is normally your router IP address, but not necessarily so, depending on your network. Have you tried using your ISP DNS setting?



 Posted: Thursday Aug 7th, 2014 07:32 am
   
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ident
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Also please log out from Comfigurator before testing the email function



 Posted: Thursday Aug 7th, 2014 10:23 am
   
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Pharris14
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I have tried both my router as DNS and also my broadband provider DNS's but this still doesn't work.
I have logged out of Comfigurator before testing.
Am I correct in that if I disconnect the AC to generate an event that this should initiate an email being sent?  
Are there any diagnostics which I could perform?
I also have Comfort Client installed on my PC and this can send emails OK (I don't know if this has any relevance)



 Posted: Thursday Aug 7th, 2014 05:29 pm
   
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ident
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Try other alarms eg Dial Test by pressing F3 and 3 on the keypad

Can you send a screenshot of your email setup on CS Manager?



 Posted: Thursday Aug 7th, 2014 06:23 pm
   
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Pharris14
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I have no phone connected at present, I have tried intruder alarm and still no email.
I feel that I have missed something fundamental
Screenshot attached.

Last edited on Thursday Aug 7th, 2014 09:21 pm by Pharris14



 Posted: Thursday Aug 7th, 2014 09:10 pm
   
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Pharris14
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I found the problem, I didn't realise that you had to re-enter the authentication password every time you made any changes.
I mirrored the port and Wiresharked Comfort, the SMPT server failed authorisation.

Thanks to all



 Posted: Thursday Aug 7th, 2014 09:42 pm
   
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juwi_uk
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Chaps
Surely it should remember the password but show it as *****  ie masked.
Only when you click in the password field should it then clear imho.
Julian



 Posted: Friday Aug 8th, 2014 04:15 pm
   
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ident
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Hmm, I assumed the email server did not require authentication



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