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When to write to GSM4 EEPROM and also not getting help
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 Posted: Tuesday May 9th, 2017 08:40 pm
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caravanboy
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Hi, can anyone help with these GSM4 related queries?

Just setting up my system and I find the instructions mildly confusing re. config. I understand that some of the Comfort config is duplicated and also stored on the UCM/GSM4. What isn't 100% clear is when and how that needs to be done:

1) Is GSM4 config only saved to the module when I explicitly choose "Write EEPROM" i.e. and not when I do a full or selective Write to Comfort (even though Selective tells me Modules have changed)?

2) When should I do "Copy from Comfort" - is that every time I've edited zone names (or other GSM related config) in the main Comfort part of Comfigurator, or does it really mean "from Comfort" - i.e. it will read the current values direct from the live Comfort system (so if I haven't written the config then it is reading the wrong values)?  The warning message does imply it is some sort of reset and I shouldn't need to do it often?

3) I cannot get SMS help text working. My config is pretty much default on the GSM4 side and I haven't changed help text.  I text "?"  and receive back "Command Not Permitted".  I send a "(1)" and get the same error message. I cannot work it out. My system details and phone type config is below. Any suggestions?

4) If I edit phone numbers in Comfigurator Security section do I need to do a write EEPROM or "Copy from Comfort"? The GSM4 module editing part of Comfigurator doesn't mention the phone numbers that I can see (other than the emergency one for loss of comms, which is also set to my mobile).

Comfort Ultra II firmware 7.116, UCM/ETH03 firmware 7.098, UCM/GSM4(3G) firmware 7.100

Phone 1 - my mobile with a land-line indirect dialout prefix (for cheaper land-line calls to mobiles), type VOICE, SMS flags all "No"

Phone 2 - same mobile with no prefix, type SMS, SMS flags all "Yes"

Phone 1 should be irrelevant as I'm not currently using it but I mention it as it does end in the same number as Phone 2.

I have proven that I can send a custom text message on zone activation to Phone 2. That works fine. I can dial the GSM4 and sign-in from my mobile and that works fine. I just can't get Comfort to respond to the SMS text messages. It clearly receives them so it must be something to do with it not thinking my mobile is setup as a valid number?

Thanks



 Posted: Tuesday May 9th, 2017 09:13 pm
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caravanboy
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Just to be sure I've done another save and write (selective) to Comfort and then a Write EEPROM on GSM4. I also checked the LEDs. Green RDY lit on GSM4, bus comms lights flashing as you'd expect. On the 3G module, green (D4 I think it was) is steady and red D3 flashing. When I dialled in manually to it the BUSY light lit up and red D3 was then steady during the call. Assume LEDs won't matter to my issue since the module and SIM are basically working and it is somehow config related?



 Posted: Wednesday May 10th, 2017 03:11 am
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slychiu
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Please see answers below

1) Is GSM4 config only saved to the module when I explicitly choose "Write EEPROM" i.e. and not when I do a full or selective Write to Comfort (even though Selective tells me Modules have changed)?
Yes, write to EEPROM will save to the GSM4 EEPROM
However if you make changes  which affect the GSM4 then when you write or write selective to Comfort it should ask "write to GSM EEPROM" as well


When should I do "Copy from Comfort" - is that every time I've edited zone names (or other GSM related config) in the main Comfort part of Comfigurator, or does it really mean "from Comfort" - i.e. it will read the current values direct from the live Comfort system (so if I haven't written the config then it is reading the wrong values)? The warning message does imply it is some sort of reset and I shouldn't need to do it often? The text should really be "Copy from Comfigurator" not copy from Comfort, it should be changed in future
You should do that only when you have changed the zone, alarm or control menu names, so that the GSM will have the correct names to display in the sms messages. You do not need to do it when you change other things like responses


3) I cannot get SMS help text working. My config is pretty much default on the GSM4 side and I haven't changed help text. I text "?" and receive back "Command Not Permitted". I send a "(1)" and get the same error message. I cannot work it out. My system details and phone type config is below. Any suggestions?

The UCM/GSM will only accept commands from a phone number that is programmed in Comfort Security > Phone numbers. Are you using one of these numbers or another "unregistered" phone?

4) If I edit phone numbers in Comfigurator Security section do I need to do a write EEPROM or "Copy from Comfort"? The GSM4 module editing part of Comfigurator doesn't mention the phone numbers that I can see (other than the emergency one for loss of comms, which is also set to my mobile).
You only need to write to Comfort, not to GSM eeprom when you change phone numbers. The phone numbers are not saved in the GSM

Phone 1 - my mobile with a land-line indirect dialout prefix (for cheaper land-line calls to mobiles), type VOICE, SMS flags all "No"

Phone 2 - same mobile with no prefix, type SMS, SMS flags all "Yes"

Phone 1 should be irrelevant as I'm not currently using it but I mention it as it does end in the same number as Phone 2. I have proven that I can send a custom text message on zone activation to Phone 2. That works fine. I can dial the GSM4 and sign-in from my mobile and that works fine. I just can't get Comfort to respond to the SMS text messages. It clearly receives them so it must be something to do with it not thinking my mobile is setup as a valid number?

If phone 1 and 2 are the same ending numbers I think when you send a SMS from it, it sees a match on the number and checks that the SMS flags are set to NO and rejects it. It does not go to check the next phone for the same number match. if there is no match on the 1st phone number then it will check the other 7 phones for a matching number. In your case you should enable the SMS Flags in the 1st phone number, (as these flags are for receiving SMS, not sending)



 Posted: Wednesday May 10th, 2017 07:48 am
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caravanboy
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Hi, thanks very much for all the info, that's helpful.

Your explanation at the end makes sense - I wondered if it would pattern match in reverse but it never occurred to me that it would then not progress down the list (since the instructions do say you can enter the same number more than once as both Voice and SMS).

I'm at work so I just tried to dial-in and change this via the voice menus but when I'm in Engineer menu Phone numbers area (4,1) I couldn't see the obvious way to set those SMS flags after selecting phone number 1. Perhaps I have to re-enter the number and then does it ask me about the SMS flags after that?

Anyway, I'll try it through Comfigurator when I get home tonight.



 Posted: Wednesday May 10th, 2017 07:56 am
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slychiu
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These sms flags cannot be programmed though the voice menu, can only be done by Comfigurator (which you can do if you ha ve remote access via ETH03)



 Posted: Wednesday May 10th, 2017 08:00 am
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caravanboy
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Not had chance to poke a hole in my home firewall yet to allow Comfigurator through. It's on my ever-growing TODO list :)

Thanks again for always being so helpful and speedy with your response.



 Posted: Wednesday May 10th, 2017 09:33 pm
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caravanboy
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Set the SMS flags on the VOICE phone entry (which has the same mobile number at the end) and I can now use SMS control.
Thanks



 Posted: Thursday May 11th, 2017 02:43 am
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slychiu
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Great
we need to update the gsm manual with these clrificvations



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