Comfort Home Automation/ Security System Forums Home
Home Search search Menu menu Not logged in - Login | Register
Comfort Home Automation/ Security System Forums > Support > FAQs - Technical > Common Problems Encountered for newcomers

Common Problems Encountered for newcomers
 Moderated by: admin
 New Topic   Printer Friendly 
 Rate Topic 
AuthorPost
 Posted: Saturday Aug 4th, 2018 06:21 am
   
1st Post
slychiu
Administrator


Joined: Saturday Apr 29th, 2006
Location: Singapore
Posts: 4311
Status: 
Offline

  back to top

This is a list of common problems which may be encountered by newcomers when programming and testing Comfort

Tamper Alarm

When you turn on power on a new Comfort with a keypad connected, the Tamper alarm will be heard. This is due to the Tamper Input on the top edge of the Comfort Controller PCB left open. This is supposed to be connected to the contacts of a tamper switch to prevent unauthorised opening of the enclosure. To temporarily  disable this alarm, short it with a wire

Phone Trouble

After the system has been turned on for a minute, a Phone Trouble alarm will be heard.  The keypad will beep for 10 seconds and the LCD will show "Phone Trouble"This is because the telephone line has not been connected to the TEL IN terminal block on the top edge of the board.  The Telephone Line alarm occurs when the telephone line is disconnected or cut. Putting a short across the TEL IN terminal will NOT disable the alarm.  To temporarily disable the alarm (or permanently disable if a telephone line is not available), go to Alarms > Configuration Flags > Disable Line Cut



Acknowledge the alarm by entering the user code and # key on the Keypad. The Trouble alarm display will not be cleared if the alarm is not acknowledged
This also stops the siren sounds (if still sounding).

Zone Trouble
The Zone Trouble Alarm causes the keypad to beep for 10 seconds and the LCD to display "Zone Trouble". This is due to the wrong End of Line Resistor settings, or an external voltage on the ZoneCM9000 has End of Line Shunts for each of the 8 zones JZ1 to JZ8.

Acknowledge the alarm by entering the user code and # key on the Keypad. The Trouble alarm display will not be cleared if the alarm is not acknowledged
This also stops the siren sounds (if still sounding).

See this topic for information on End of Line Resistors
http://www.comfortforums.com/forum127/4935.html

Communications Failure Trouble Alarm

The Communications failure alarm causes the keypad to beep for 10 seconds and the Keypad to display "Communications Failure" (module name). This is caused by a module (keypad, UCM, IRIO etc which is supposed to be in the system not replying to polls from Comfort due to the wrong ID or disconnected See   http://www.comfortforums.com/forum16/69.html


Acknowledge the alarm by entering the user code and # key on the Keypad. The Trouble alarm display will not be cleared if the alarm is not acknowledged
This also stops the siren sounds (if still sounding).


Power Failure Trouble Alarm

The Power Failure alarm causes the keypad to beep for 10 seconds and the Keypad to display "Power Fail". This is caused by the loss of AC Power on the power point supplying Comfort. The Battery backup is providing backup power to Comfort. When the backup battery voltage is low, a Low Battery Alarm Will occur.
Acknowledge the alarm by entering the user code and # key on the Keypad. The Trouble alarm display will not be cleared if the alarm is not acknowledged
This also stops the siren sounds (if still sounding).

Low Battery Trouble Alarm
The Low Battery Trouble alarm causes the keypad to beep for 10 seconds and the Keypad to display "Battery Warning".
This is caused by a low battery voltage on the Battery backup to Comfort.

Acknowledge the alarm by entering the user code and # key on the Keypad. The Trouble alarm display will not be cleared if the alarm is not acknowledged
This also stops the siren sounds (if still sounding).

A daily Low battery Test is done every 24 hours. Comfort switches off the AC Mains power for 2 miinutes - if the Battery voltage drops to 11.5 Volts then the Low battery alarm is activated. The AC power is restored if this happens. When the user code is entered on the keypad, the LCD shows "Battery Warning Restore"
A manual Low battery check can be done anytime by pressing F,3,1 on the Keypad. This starts the 24 hours timer for the automatic daily battery check so that the next battery test will occur after 24 hours.

If the battery is very weak and cannot be charged , a Low Battery alarm can occur even if the AC power is on.



Arming Problems - Arm Failure

For arming to Away Mode, the occupants are required to leave the premises. That means that the Entry door (if closed) must be opened and closed within the Exit Time (30 seconds default). If the entry door is already open then it must be closed.After the door is closed, the system will arm to Away Mode and announce "Away Mode" on the keypad. If the Entry door is just left closed when arming to away then an Arm Failure alarm will occur. To clear it, disarm by entering the code (eg 12234#) on the keypad, and then arm againWhen arming to Night or Day mode, exit is not required.







Last edited on Sunday Aug 5th, 2018 06:44 am by slychiu



 Posted: Sunday Aug 5th, 2018 06:33 am
   
2nd Post
slychiu
Administrator


Joined: Saturday Apr 29th, 2006
Location: Singapore
Posts: 4311
Status: 
Offline

  back to top

UCM Communications Problems
UCM/USB or UCM/ETH03 is used for programming Comfort

On the UCM base board the D9 (RED) and D10 (Green) leds must both be blinking to show that the UCM is communicating with Comfort. See http://www.comfortforums.com/forum73/4293.html



UCM/USB

For UCM/USB, connection instructions are here  http://www.comfortforums.com/forum137/3404.html
If the UCM/USB does not communicate, see http://www.comfortforums.com/forum73/2431.html


UCM/ETH03
If the ETH03 IP address is not need in Comfort Server Manager go to http://www.comfortforums.com/forum113/3823.html



Last edited on Sunday Aug 5th, 2018 06:44 am by slychiu



 Posted: Sunday Aug 5th, 2018 07:42 am
   
3rd Post
slychiu
Administrator


Joined: Saturday Apr 29th, 2006
Location: Singapore
Posts: 4311
Status: 
Offline

  back to top

For Keypad Error messages, see http://www.comfortforums.com/view_topic.php?id=4939&forum_id=105



 Current time is 05:45 pm
Comfort Home Automation/ Security System Forums > Support > FAQs - Technical > Common Problems Encountered for newcomers
Top




UltraBB 1.172 Copyright © 2007-2014 Data 1 Systems