Comfort Home Automation/ Security System Forums Home
Home Search search Menu menu Not logged in - Login | Register

PROBLEMS SETTING UP THE APP ON SAMSUNG GALAXY S6
 Moderated by: admin
 New Topic   Reply   Printer Friendly 
 Rate Topic 
AuthorPost
 Posted: Thursday Nov 29th, 2018 09:44 am
   PM  Quote  Reply 
1st Post
Home
Comfort Distributors
 

Joined: Wednesday Jul 12th, 2006
Location: United Kingdom
Posts: 581
Status: 
Offline

  back to top

When setting up  new account or changing the settings in an existing account on a Samsung Galaxy S6 the screen that appears for the typing function obscures the import and done buttons - so to actually complete the setup exercise is next to impossible!
Ive experienced the same problem with most android hardware
PLEASE HELP THE NUMBER OF CUSTOMERS THAT COMPLAIN >>>>>>>>>>>>>  

Attachment: Screenshot_20181129-091459.png (Downloaded 35 times)



 Posted: Thursday Nov 29th, 2018 01:44 pm
   PM  Quote  Reply 
2nd Post
John W
UCM Pi Users
 

Joined: Wednesday Feb 18th, 2009
Location: United Kingdom
Posts: 94
Status: 
Offline

  back to top

Hmm, I have an S8 and have just checked.
When I enter this screen I get the right hand hot button (which is below the screen you have there) changed from a back arrow to a down arrow. Pressing this closes the keyboard.
This is the same operation on my wifes S9, and I think her previous A5.

What version of OS are you running ?
My phone shows android version 8.0.0 if it helps.



 Posted: Friday Nov 30th, 2018 05:54 am
   PM  Quote  Reply 
3rd Post
slychiu
Administrator


Joined: Saturday Apr 29th, 2006
Location: Singapore
Posts: 4381
Status: 
Offline

  back to top

The down arrow should  be seen in Android, see belowBut if you set full screen you will hide the button

Attachment: screen.jpg (Downloaded 28 times)



 Posted: Friday Nov 30th, 2018 04:31 pm
   PM  Quote  Reply 
4th Post
Home
Comfort Distributors
 

Joined: Wednesday Jul 12th, 2006
Location: United Kingdom
Posts: 581
Status: 
Offline

  back to top

Samsung S6Android V7.0

I don't believe that I can get an arrow screen at the bottom there would not be enough room have not seen this function.
I don't think it is just me many of our customers have been struggling to get their apps installed due to this problem





 Posted: Saturday Dec 1st, 2018 04:23 am
   PM  Quote  Reply 
5th Post
slychiu
Administrator


Joined: Saturday Apr 29th, 2006
Location: Singapore
Posts: 4381
Status: 
Offline

  back to top

Our developer had the undersatnding that the pull down button was available on all android phones. But we will add a button in the next version of the android app



 Posted: Saturday Dec 1st, 2018 09:44 am
   PM  Quote  Reply 
6th Post
Swiss-Toni
UCM Pi Users


Joined: Thursday Sep 15th, 2011
Location: Greater London, United Kingdom
Posts: 257
Status: 
Offline

  back to top

Same issue on my phone samsung A3



 Posted: Monday Dec 3rd, 2018 10:59 am
   PM  Quote  Reply 
7th Post
Home
Comfort Distributors
 

Joined: Wednesday Jul 12th, 2006
Location: United Kingdom
Posts: 581
Status: 
Offline

  back to top

Bearing in mind that I now have SEVERAL customers that are looking to implement the APP and cannot ! WHEN IS THE NEXT ITTERATION OF THE APP DUE OUT?



 Posted: Monday Dec 3rd, 2018 01:36 pm
   PM  Quote  Reply 
8th Post
John W
UCM Pi Users
 

Joined: Wednesday Feb 18th, 2009
Location: United Kingdom
Posts: 94
Status: 
Offline

  back to top

I just tried this again on my phone and can reproduce what you are seeing. I believe it could be because of your phone settings.

If you swipe up from the bottom of the screen does it present the navigation bar ?
If this does it, double click on the dot on the left of the navigation bar so it doesn't auto-hide. You can double tap it again to auto-hide the bar again :-)

I hope this helps. Obviously if this doesnt do it, I've been no help at all :?

Last edited on Monday Dec 3rd, 2018 01:39 pm by John W



 Posted: Monday Dec 3rd, 2018 02:14 pm
   PM  Quote  Reply 
9th Post
slychiu
Administrator


Joined: Saturday Apr 29th, 2006
Location: Singapore
Posts: 4381
Status: 
Offline

  back to top

Thanks I was trying to figure out how to lock that navigation bar, as I prefer to have it available all the time



 Posted: Monday Dec 3rd, 2018 03:02 pm
   PM  Quote  Reply 
10th Post
Home
Comfort Distributors
 

Joined: Wednesday Jul 12th, 2006
Location: United Kingdom
Posts: 581
Status: 
Offline

  back to top

My S6 does NOT swipe up.
As far as I can see this would not be a default option and after a few minutes searching through the settings I cannot see where this would be activated.
So when is the long awaited update to the app expected? May be first 1/4 of 2019?



 Posted: Monday Dec 3rd, 2018 06:10 pm
   PM  Quote  Reply 
11th Post
John W
UCM Pi Users
 

Joined: Wednesday Feb 18th, 2009
Location: United Kingdom
Posts: 94
Status: 
Offline

  back to top

For reference its under settings -> display -> navigation bar.
I don't think there is anything there that will fix your problem though, since this is for the soft keys and you say you don't see them.

Doesn't the Galaxy S6 have hard home and back keys anyway ?
My samsung Tab S has hard keys, and pressing the back/undo button removes the keyboard, I just tried it.

I hope you can resolve this, it sounds like a right pain :-/



 Posted: Thursday Dec 6th, 2018 07:04 am
   PM  Quote  Reply 
12th Post
Home
Comfort Distributors
 

Joined: Wednesday Jul 12th, 2006
Location: United Kingdom
Posts: 581
Status: 
Offline

  back to top

so the question is .... will anything ever get done about this..?[size=
]Is there an agenda for updates to the app(s).[size=
]which company developed the app ?are they still involved!



 Posted: Thursday Dec 6th, 2018 07:33 am
   PM  Quote  Reply 
13th Post
slychiu
Administrator


Joined: Saturday Apr 29th, 2006
Location: Singapore
Posts: 4381
Status: 
Offline

  back to top

we will fix it  in the next version but we are unable to give you a firm dateYou should not use it until you are satisfied



 Posted: Thursday Dec 6th, 2018 11:09 am
   PM  Quote  Reply 
14th Post
Home
Comfort Distributors
 

Joined: Wednesday Jul 12th, 2006
Location: United Kingdom
Posts: 581
Status: 
Offline

  back to top

Its not that simple though
We have CUSTOMERS who expect to be able to use the app and have paid for us to set up.
So as an installer of many years you are  telling me not to install the app until we are satisfied! But you can provide no indication of when the upgrade may occur!



 Posted: Saturday Dec 8th, 2018 06:50 am
   PM  Quote  Reply 
15th Post
slychiu
Administrator


Joined: Saturday Apr 29th, 2006
Location: Singapore
Posts: 4381
Status: 
Offline

  back to top

Our app was designed to be simple and perform some basic functions;
See security zones, arm and disarm, control appliances and see their status
We will address the problem of some samsung phones  not able to enter the code due to your settings
However other requests etc to revamp the whole thing is not happening.



 Posted: Sunday Dec 9th, 2018 06:18 am
   PM  Quote  Reply 
16th Post
slychiu
Administrator


Joined: Saturday Apr 29th, 2006
Location: Singapore
Posts: 4381
Status: 
Offline

  back to top

Taking a look at your problem again, it looks like a phone or OS problem, or you have missed a setting
The screen without the keyboard is shown below

In all android phones the Home and Back buttons must be there otherwise a lot of apps will have problems 

Pressing the back button removes the  keyboard 

Otherwise there is a down arrow button

The keyboard is needed in all the numeric fields. The phone has to provide a way to remove the keyboard from view
The Done button is at the bottom as it usually is. moving to the top would not be good visually
Is this an app problem or a phone/OS problem?


I think there must be a setting to maker it work properly on the phone



Attachment: setup.jpg (Downloaded 5 times)

Last edited on Sunday Dec 9th, 2018 06:25 am by slychiu



 Posted: Sunday Dec 9th, 2018 06:24 am
   PM  Quote  Reply 
17th Post
slychiu
Administrator


Joined: Saturday Apr 29th, 2006
Location: Singapore
Posts: 4381
Status: 
Offline

  back to top

For example the Contacts app in Samsung would have this problem if you cannot press the down arrow button or the back button to remove the keyboard

Attachment: contacts.jpg (Downloaded 5 times)



 Posted: Monday Dec 10th, 2018 08:58 am
   PM  Quote  Reply 
18th Post
John W
UCM Pi Users
 

Joined: Wednesday Feb 18th, 2009
Location: United Kingdom
Posts: 94
Status: 
Offline

  back to top

Home, just to confirm again please, is this an S6 or a J6 ?
The S6 has hard buttons that are obviously always there (so you won't get the soft navigation bar too, and won't see them on a screen shot), the J6 has soft buttons on a navigation bar as discussed above.

I'm sorry, I can't fix anything for you, but just trying to help since we use samsung phones / tablets, and don't see this.



 Current time is 09:32 pm
Top




UltraBB 1.172 Copyright © 2007-2014 Data 1 Systems