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Zones not responding
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 Posted: Friday May 17th, 2019 09:42 pm
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Swiss-Toni
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Joined: Thursday Sep 15th, 2011
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I have installed a controil; panel and a Sem for a client, the problem is that the zones are not responding as they should. The SEM is connected via cat cable as per manual. the Zones that are affected in the SEM are 17/18 and 23/24 when used they show Inactive /active  and fail to change accordingly, initialy I changed cabels testing contacts and Pirs, only to find the fault was directly on the SEM as it was tested directly by linking out zones and leaving open. Siminlar situation is occuring on Control Panel Zone 1,7, & 8.I swopped the SEM for another that I had and still the same problem occured, this leaves me to think that the problem is either the Control Panel is faulty or their is a serious fault in the programming.The system has been set up as an alarm only system so far and has been staged with 3 partitions.
Has anyone had any similar problems and were you able to resolve the problem
Cables and end products have been changed unecsearily to no avail, after which all end equipment has been tested working inc cabling.

Last edited on Friday May 17th, 2019 09:48 pm by Swiss-Toni



 Posted: Saturday May 18th, 2019 03:29 am
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slychiu
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Can you send your latest cclx file to support@cytech.biz so that we can check



 Posted: Sunday May 19th, 2019 05:30 am
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slychiu
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I suspect the issues are due to partitions and user codes that are enabled for each partition


Remember that if you log in to check zone status, your log in code can only see 1 partition, which is the 1st partition that the user is enabled for.



eg if user 1 is enabled for partition 0 then it will not be able to see partition 1,2,3 zones status.

Even if user 6 is enabled for 4 partitions, it can only see the 1st partitions (ie partition 0). To check the other partitions  log in as a user which is enabled only for that partition

eg user 4 for partition 1, user 5 for partition 2


A better way to check the zones is to use zecurity check  on the keypads for each partition.

ie Keypad 1 for partition 0, 2 for partition 1, keypad 3 for partition 2
Press F3,2 Security check. This will announce all the zones that are opeen on each partition only. You can then open and close each zone and listen for the zone announcement on the keypad


You can do a test by starting a new file without partitions then program only the zones that were  not detected but leave them at Partition 0, then test again. You should be able to detect all zones in Comfort and Slaves





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