| Posted: Monday Nov 25th, 2019 09:16 am |
|
1st Post |
dantseb
Member
| Joined: | Wednesday Apr 3rd, 2019 |
| Location: | Portugal |
| Posts: | 6 |
| Status: |
Offline
|
back to top
|
Hello.
I've changed the code a few minutes ago and now the new code is not working.I'm now unable to login to UCM (from Comfigurator) with the new or the old code.
Thanks.
Kind regards,Daniel Sebastião.
|
| Posted: Monday Nov 25th, 2019 02:00 pm |
|
2nd Post |
Swiss-Toni
UCM Pi Users
back to top
|
Try a reset of the machine button on main panel and reset the ethernet you have to wait a minute or so before you log back in
|
| Posted: Monday Nov 25th, 2019 02:26 pm |
|
3rd Post |
| Posted: Monday Nov 25th, 2019 03:01 pm |
|
4th Post |
dantseb
Member
| Joined: | Wednesday Apr 3rd, 2019 |
| Location: | Portugal |
| Posts: | 6 |
| Status: |
Offline
|
back to top
|
Problem returned, i had the alarm worked fine fore a hour , but now i cant log in again, and resenting doesn't help
|
| Posted: Monday Nov 25th, 2019 10:10 pm |
|
5th Post |
slychiu
Administrator
| Joined: | Saturday Apr 29th, 2006 |
| Location: | Singapore |
| Posts: | 5495 |
| Status: |
Offline
|
back to top
|
What type of ucm is it and what is the errorr message?Is it "cannot connect to ucm " or is it " sign in code wrong" the 1st means connection issue. Check the ip addressCan you signing on the keypad?
|
| Posted: Tuesday Nov 26th, 2019 09:51 am |
|
6th Post |
dantseb
Member
| Joined: | Wednesday Apr 3rd, 2019 |
| Location: | Portugal |
| Posts: | 6 |
| Status: |
Offline
|
back to top
|
Found the problem, There was a driver trying to communicate withe the alarm using the old sign code.And after turn off the alarm for 5 minutes it sort the problem.
What was happening is that this driver was insisting in log with the old code, and the alarm got locked, i could not log in ether using a keypad or using the configurator software.
the unit is a [highlight= rgb(222, 222, 222); font-family: Lato, sans-serif; font-size: medium; text-align: center;]UCM/KNX2 .
|
| Posted: Thursday Nov 28th, 2019 02:10 am |
|
7th Post |
slychiu
Administrator
| Joined: | Saturday Apr 29th, 2006 |
| Location: | Singapore |
| Posts: | 5495 |
| Status: |
Offline
|
back to top
|
6 wrong atttempts will cause a sign in tamper alarmTo reset, you must enter the correct code 2 times on the keypad
|
|
